January 16, 2013
KANA Software Expands its European Operations
KANA Software, a global provider of customer service solutions, has announced the continued growth and expansion of its European operations.
The company has also appointed several new executive management posts to expand its European leadership team.
Delivered on-premise or in the cloud, KANA Software is now dedicated to serve its burgeoning European client base and has added many new customers including Barclays, Eircom (News - Alert), IFDS and Mobile Money.
KANA’s customer experience management infrastructure is helping many customers support call center operations.
The company specifically notes the case of its utility customer, ScottishPower who was honored with the award for Call Centre Focus Top 50 Call Centers for Customer Service for its Customer Service Direct Debit Operations.
These operations are designed to track customer preferences and offer services online from bill paying to meter reading.
“Given current economic conditions, it is perhaps more important than ever for organizations to look at how they can improve customer service and customer advocacy efforts and KANA is well positioned to assist them,” said Kenny Bain (News - Alert), general manager, for KANA in EMEA
KANA Software’s Glasgow campus has been named a key software research and development center in order to support the growth of the company in Europe.
Touted to be one of the main R&D hubs for the KANA Enterprise product, this Glasgow campus will encourage the development of new products, as well as the company's professional services group.
KANA has also expanded its European leadership team and notes that all of the recent management appointments are former Ciboodle executives who will help the company grow its operations in Europe.
“With our Enterprise and cloud-based Express solutions oriented to meet the needs of the midmarket, we offer organizations a technology portfolio unparalleled in depth and vision, combining deep contact center experience with web customer service expertise, on a global basis,” added Bain.
KANA was in news in September last year for announcing that its Service Experience Management Knowledge Management (SEM KM) software was positioned as the only customer service software an organization will ever need.
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Edited by Brooke Neuman