Quick Links
Cloud Call Center Featured Articles
Call centers are an important point of contact for businesses and an opportunity to demonstrate exceptional customer service. More and more companies are moving their call centers into the cloud, deploying virtualized contact center software in order to take advantage of the benefits of the cloud, from better agility to rapid innovation and more. Now companies of all sizes can engage in productive conversations with customers and deliver first class customer service by leveraging the power of the cloud.
Welcome to the Cloud Call Center community, sponsored by Genesys, a company with more than 20 years of experience as a leader in the enterprise contact center software space. This community will feature the latest news and trends in the cloud call center space, keeping readers up to date on the most current white papers, case studies and more. For everything you want to know about cloud call centers, keep this community bookmarked.
Cloud Call Center Week in Review
It's been an eventful week in the cloud call center industry, so let's take a moment to wrap up the highlights before we begin the weekend.
05/18/2013
Crosspeer Forges Deal with Ezuce to Deliver Cloud-based Unified Communications
Crosspeer Cloud, a provider of Infrastructure-as-a-Service (IaaS) solutions, has partnered with Ezuce, a provider of open cloud-based virtualized communications and social collaboration, to deliver enterprise unified communications solutions on the C…
05/17/2013
Speedy Customer Service is Good Customer Service!
Callers like me are why Genesys and IBM came together to develop intelligent contact center solutions. They outline the result of their partnership in a short video you can find on Youtube.
05/17/2013
Kohl's Moves Platform to Cloud with ININ's CaaS
Kohl's Department Stores just signed a multi-year deal with Interactive Intelligence to move its contact center solutions to the Interactive Intelligence Communications-as-a-Service solution. The deal will allow Kohl's to increase its level of busine…
05/17/2013
SCA China to Take Full Advantage of eFuture's Cloud Services
eFuture Information Technology, a provider of software and services in China, recently signed an agreement with SCA China to provide its Chinese operation with Data Link services, a cloud-based distributor relationship management application.
05/17/2013
Video Showcase
Genesys Talks About Multi-Channel Customer Service at ITEXPO Miami 2013
TMC Senior Editor Peter Bernstein talks with Michael McBrien, GM of Cloud Connect at Genesys. Cloud Connect, winner of the Best Contact Center Solution at ITEXPO Miami 2013, brings Genesys' exceptional solutions to a broader market. Built on the Salesforce Platform, Genesys Connect delivers a seamless environment that natively leverages the Salesforce Service Cloud interface and administrative environment to ensure that the solution is quick to deploy, easy to administer and simple to use.
5 Ways the Cloud Changes Customer Service
Better agility. Rapid innovation. Merjin te Booij, Genesys Vice President of Product Strategy, discusses how the cloud delivery model is creating new possibilities for customer service.
Product Showcase
Cloud-based ConvenienceUsing cloud-based virtual contact center solutions, you can be up and running quickly, without installing servers, software or phone equipment. Plug employees into customer conversations from any location with web access—the 'contact center' can be completely virtual. It's built with the reliability and service level guarantees you need to protect your business. And with the cloud-based model, you can add or remove seats as needed.
Cloud Call Center Industry News
TMC and IntelePeer Announce 'Top 10 Misconceptions About SIP in the Contact Center' Webinar
05/17/2013
Epilepsy Foundation Announces $100,000 'Shark Tank' Prize Winner For Most Innovative Idea For People With Seizures
05/17/2013
TIBCO Spotfire Selected by Airbus
05/17/2013
IBM PureFlex and SmartCloud Entry Allow Zetark to Help Customers Deploy Clouds Quickly
05/17/2013
Realtors(R) Can Increase Their Value by Better Leveraging Technology, Says realtor.com(R)
05/17/2013
Kohl's Selects Interactive Intelligence Cloud Communications Solution
05/17/2013
eCatalog Provider CADENAS PARTsolutions and Radar Industrial to Launch Strategic Partnership in South America
05/17/2013
TeleCommunication Systems Technology Experts to Discuss International Trade Issues at the Maryland/DC Celebration of International Trade 2013
05/17/2013
FOLLOW US
Featured Whitepapers
Best Practices for Deploying a Contact Center in the Cloud Cloud-based contact centers are continuously gaining traction as the economic and strategic advantages continue to improve and outgrow legacy infrastructure constraints. This white paper serves as a guide to best practices for deploying and managing call centers in the cloud.
Featured Brochure
Featured DATASHEET
Genesys Connect for Service Cloud Bringing the Power of Conversation to Service Cloud from Salesforce
Can we talk?
Self-service and the social web are critical parts of the customer service environment. But even in today's online world, sometimes you just have to talk. Genesys Connect adds voice conversations with intelligent routing to Service Cloud from Salesforce – connecting your customers to the right person, every time. It uses the same cloud-based model as Salesforce – no software or hardware, switches or ACDs. You get all of the flexibility of the cloud, plus tight integration with Salesforce. It's the easiest way to make Service Cloud your complete, all-in-one contact center.
Genesys Blog
