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Assistant General Manager,
Spanco BPO
VP of Technology,
Sopra Brands
Cediva
Did you know?
You miss out on 100% of the leads you don't follow up with? That's 100% of lead leakage you could be converting into customers. Failing to connect with your prospects immediately after they show interest reduces your closure rate by a whopping 238%. Customer satisfaction, revenue generation, and contact center efficiency are three crucial aspects to maintaining a successful call center. 90% of companies' surveyed report that they want to integrate their social media initiatives with their contact center. At a time, when competition is steep, are you prepared to handle these pitfalls?
Businesses that fail to interact with their customers within 20 seconds of shown interest risk alienating 70% of their prospect base. Increase your customer interactions and conversion rates by as much as 238% with 3CLogic's fast and efficient contact center platform that is fully integrated with your existing Customer Relationship Management (CRM) software. By integrating your database and CRM management tools with an automatic dialing system that reminds your agents to follow with leads, you are opening up new business opportunities that you are currently missing out on. With 3CLogic's Contact Center platform, you can start generating leads on your social media channels and then automatically assign them as leads in your CRM system where they can follow your lead qualification workflow all the way to conversion and customer support.
What Can 3CLogic Do for you?
3CLogic has provided innovative Cloud Call Center solutions to hundreds of businesses worldwide. Let us demonstrate to you how our unique Cloud Call Center approach can provide your orgaqnization with immediate Return On Investment (ROI).
- Instant availability of customer information with every incoming call
- Minimized customer hold times and increased service levels with complete visibility and reports
- Ability to efficiently manage home based agents virtually to boost morale and increase productivity by as much as 35%
- Detailed analytical reporting
- Seamless integration with existing CRM tools
Cloud Call Center Community Featured News
Homeshoring Model Boosts Call Center Bottom Line
As more companies transition to the cloud and search for ways to boost revenue and minimize costs, the call center model has come under immense scrutiny. But, out of all the discussions surrounding the contact center, the outsourced vs. home-based agent debate continues to be in the spotlight - and for good reason.
2/23/2012 9:28:26 AM
Spoken Communications Teams Up with Varolii
Spoken Communications, a company offering enterprise cloud platform for contact centers, has inked new partnership agreement with Varolii, a specialist in customer interaction management.
2/22/2012 5:19:10 PM
TMCnet Cloud Call Centers Week in Review
It's the end of another week, and time for a summary of the week's happenings in the world of cloud call centers.
2/18/2012 7:04:00 AM
Dibon ARO BPO to Save $1.2 Million Annually with 1102 GRAND
By moving their business to a virtual call center, Dibon ARO BPO reduced their expenses with help from 1102 GRAND, Kansas City's Data Center and Internet Hub.
2/16/2012 11:25:14 AM
Cloud Call Center Community Industry News
Harris Corporation NEXIO Studio Suite Improves Control in File-Based Workflows
2/23/2012 6:12:10 AM
Burr & Forman Selects Full Suite of LexisNexis Redwood Analytics Business Intelligence Software to Improve Law Firm Growth
2/23/2012 6:12:05 AM
Drishti announces the launch of Ameyo Stats Wallboard that provides instant access to key performance metrics
2/23/2012 6:06:17 AM
Mecox Lane 2011 Q4 Saw USD11.5mn Net Loss
2/23/2012 6:01:50 AM
Resources
Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Cloud Based Solutions Brochure
3CLogic News
Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
White Papers
Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
3CLogic Videos