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Assistant General Manager,
Spanco BPO
VP of Technology,
Sopra Brands
Cediva
Did you know?
You miss out on 100% of the leads you don't follow up with? That's 100% of lead leakage you could be converting into customers. Failing to connect with your prospects immediately after they show interest reduces your closure rate by a whopping 238%. Customer satisfaction, revenue generation, and contact center efficiency are three crucial aspects to maintaining a successful call center. 90% of companies' surveyed report that they want to integrate their social media initiatives with their contact center. At a time, when competition is steep, are you prepared to handle these pitfalls?
Businesses that fail to interact with their customers within 20 seconds of shown interest risk alienating 70% of their prospect base. Increase your customer interactions and conversion rates by as much as 238% with 3CLogic's fast and efficient contact center platform that is fully integrated with your existing Customer Relationship Management (CRM) software. By integrating your database and CRM management tools with an automatic dialing system that reminds your agents to follow with leads, you are opening up new business opportunities that you are currently missing out on. With 3CLogic's Contact Center platform, you can start generating leads on your social media channels and then automatically assign them as leads in your CRM system where they can follow your lead qualification workflow all the way to conversion and customer support.
What Can 3CLogic Do for you?
3CLogic has provided innovative Cloud Call Center solutions to hundreds of businesses worldwide. Let us demonstrate to you how our unique Cloud Call Center approach can provide your orgaqnization with immediate Return On Investment (ROI).
- Instant availability of customer information with every incoming call
- Minimized customer hold times and increased service levels with complete visibility and reports
- Ability to efficiently manage home based agents virtually to boost morale and increase productivity by as much as 35%
- Detailed analytical reporting
- Seamless integration with existing CRM tools
Cloud Call Center Community Featured News
Altitude Software Makes a New Scandinavian Deal
Today the management of Altitude Software, a company that specializes in developing software products for contact centers around the world, has announced a new partnership. The company has begun to deliver cloud contact services to a client in Scandinavia. The contract came about after a new acquisition. When a Sweden-based Software-as-a-Service provider was bought out by a group of private investors, they decided to bring in Altitude Software to help smooth over some of the rough spots.
5/15/2012 2:30:38 PM
TMCnet Cloud Call Center Week in Review
To put it simply, the cloud is everywhere. And more and more call centers are embracing the trend of moving to the cloud. If there was any doubt that this was a worldwide trend, one must only take a look at the top stories this week in the cloud call center space, which span the globe from South Africa to Ireland to Canada.
4/28/2012 12:00:00 PM
VoX Communications Adds Cloud Internationally Calling to Android App
The new big trend right now in technology is storing data on a cloud service. Cloud computing is a way to increase capacity or add capabilities when employees are on the go, without having to invest in a new infrastructure, train new personnel or license new software.
4/27/2012 4:01:24 PM
CSC Offers Canada's First Comprehensive, Cloud-based Unified Communications System
CSC, a global systems integration and outsourcing company, recently announced the first Unified Communications as a Service (UCaaS) cloud offering in the Canadian market.
It's become an accepted fact that bringing your own device to work (BYOD) has its advantages; user comfort, social media access for business tasks and near 24/7 responsiveness all translates to increased user productivity.
4/27/2012 10:15:10 AM
Cloud Call Center Community Industry News
MMRGlobal Signs Reseller Agreements with Patient Advocate Organizations
5/16/2012 5:31:29 PM
Avtex Achieves Four Gold, Six Silver Competencies in Microsoft Partner Network
5/16/2012 3:12:34 PM
Tools4ever Introduces New Solution for Telephonic Client Identification
5/16/2012 2:49:26 PM
90 Million Homes Worldwide Will Employ Home Automation Systems by 2017, Finds ABI Research
5/16/2012 2:28:34 PM
Resources
Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Cloud Based Solutions Brochure
3CLogic News
Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
White Papers
Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
3CLogic Videos