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March 11, 2013

Genesys Connect Brings Experience, Robust Solution to Broader Enterprise Market

Genesys (News - Alert) has always been a leader in the contact center space, serving some of the largest, most successful enterprises in the world. But recently, the company decided to leverage its vast experience in the call center space to bring the robust features of Genesys solutions to a broader market. The result of this decision – and months of development – was the new Genesys Connect product.

According to Michael McBrien, GM of Cloud Connect at Genesys, this initiative marks the first time that Genesys has taken its award-winning software and put it in the cloud. The cloud call center company has developed a close relationship with Salesforce and has tight integration in this solution.

One of the key features of Genesys Connect is its ease of use. With this cloud-based solution, managers can set up contact centers in a matter of hours. In an exclusive interview with TMC (News - Alert), McBrien said, “What we’ve done with Connect is to take 20 years of best practices and really simplify it. We’ve made it easy for someone to come in and build their contact center by using their best practices, maintain their contact center, grown their contact center – but they don’t have to be someone that is specifically trained in contact centers.”

McBrien stated that the solution is perfect for SMBs or even particular units within a larger enterprise. “We’ve made it so smaller businesses or departments can focus on their business and not have to focus on the contact center.”

Genesys Connect was the winner of the “Best Contact Center Solution” at ITEXPO (News - Alert) Miami 2013, and was cited for its simplicity and ease of use.

To see the entire interview with Michael McBrien, click here.

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