February 20, 2013
Will 2013 be Another Banner Year for Contact Solutions?
After achieving double-digit annual revenue growth for the 10th consecutive year in 2012, Contact Solutions, a provider of cloud-based customer self-service solutions, appears to be well on the way for a repeat performance in 2013.
It started off the New Year in grand style with record-breaking call volumes during January 2013 on its interactive voice response (IVR) and customer contact solutions. Contact Solutions, is regarded as one of the top five largest hosted IVR providers in North America, claims to have built an effective IVR solution that is capable of delivering the goods.
Contact Solutions’ continuous improvement methodology, a standard offering for every client application and solution, has been largely responsible for the accelerated deployment of on-demand IVR services capable of handling additional call volumes.
Incremental call volumes in 2012 came from 122 new solutions deployed and also from the growth in call volume from existing deployments. This banner year also saw the company expand its workforce to support a rapidly growing customer base. In 2012, Contact Solutions was named one of the ‘Fastest Growing Companies’ in North America by Deloitte’s (News - Alert) 2012 Technology Fast 500.
“We had a great year in 2012 thanks to the addition of new customers and the expansion of our core services,” said Paul Logan, president and CEO at Contact Solutions.
Further, the company’s unique continuous improvement methodology helps quantify the customer experience so that clients can improve performance and achieve ROI, year after year. It has also helped businesses achieve optimization in their self-service channels.
“Self-service solutions optimized through continuous improvement significantly enhance customer experience and reduce the cost of customer service. Our proven track record of delivering this value has helped us sustain long term growth that far outpaces our competition,” observed Logan.
With a stellar 2012, Contact Solutions does appear to be heading in the right direction.
Edited by Brooke Neuman