January 23, 2013
Enghouse Interactive Releases Enhanced Arc Pro Attendant Console
Enghouse (News - Alert) Interactive has unveiled an improved professional attendant operator console, Arc Pro Attendant Console 6. The latest release comprises of an assortment of novel capabilities, offering enterprise level scalability, improved virtualization assistance, enhanced accessibility and modernized industry compatibility.
Organizations will be able to augment effectiveness and yield levels with the latest Arc Pro Attendant Console. A superior customer experience will also be offered by the operators irrespective of the business needs.
Version 6 features a simplified user interface, capable of showing additional comprehensive information about contacts. The latest user interface allows users to seek and find people inside the directory in a rapid manner.
In a statement, Rupert Adair, director, Product Management, Enghouse Interactive said, “The latest version of the Arc console for Cisco (News - Alert) is based almost entirely on feedback from customers and partners. Their guidance ensures that Arc continuously evolves to meet their business goals. Organizations across the world rely on Arc Pro to provide a white glove service to their callers. The new capabilities in Pro 6 enable their operators and receptionists to process more calls while reducing errors, offering higher quality customer service and driving customer loyalty.”
Users can now maintain the ‘follow the sun’ call routing patterns with Arc Pro Attendant Console 6’s latest extremely scalable ‘multi-cluster’ compatibility for Cisco. All the necessary data regarding any customer will be immediately available to the operators irrespective of their location. In the event of their position being local to the customer, operators will be able to route calls to the customer. A maximum of 21 languages are supported by the enhanced Arc Pro Attendant Console.
Customers can now decrease the number of servers required for maintenance, as the latest version offers multi-site assistance for a maximum of 10 Cisco UCM clusters from the Arc Pro Server. Users can therefore offer increased capability, improve the administrative process and decrease maintenance expenses. Users can merge multiple servers onto a single hardware platform as an element of a virtualized environment.
Adair said, “By helping large organizations, in particular, reduce their administrative effort and the number of servers they need to maintain, Arc Pro Attendant Console 6 cuts their total cost of ownership (TCO).”
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Edited by Brooke Neuman