Unitrends Stretches Customer Support Ranking in South Carolina

By Mandira Srivastava, TMCnet Contributor

In order to build trust in customer relationships, Unitrends, a provider of all-in-one backup, archiving, instant recovery and disaster recovery solutions, has announced it will expand its customer support ranks in the company's Columbia, S.C., headquarters.

 The company has reported 88 percent growth in sales in 2012 over 2011, and its performance in service and support was equally enviable. The company's customer satisfaction rate exceeded 98 percent for the year.

Under this expansion plan, the company has plans to hire a significant number of customer-facing technical support engineers and senior customer support engineers. So, anyone looking for a change can contact Unitrends’ Columbia office.

All of the new support engineers will be based in Columbia and will work in a team that has already distinguished itself within the IT community and communities like Spiceworks (News - Alert).  The company's also hiring across a variety of functional areas. 

"Many technology companies view customer support as a cost center, one that can be transformed into a consulting engagement by holding customers' feet to the fire when they need help the most," said in a statement Mike Coney, CEO of Unitrends. 

"That's an awful practice, and at Unitrends, we feel strongly that no matter how effective our technologies are, the people behind them are our most powerful asset.  We want our customers to sleep well at night knowing that if they find themselves in a disaster – one that jeopardizes their data and their jobs – help from a knowledgeable and dedicated Unitrends employee with the authority to make things right is one phone call or email away. That contrasts sharply with those who employ call centers that give the appearance of providing customer service – which, unfortunately, is all too common in the industry today."

Inc. Magazine has also recognized Unitrends as one of the top five job creators in South Carolina in its inaugural Hire Power Awards.

"Kimberly has given me outstanding service every time I have been assigned her for new Unitrends 712 appliance questions.  Not only is she knowledgeable and quick to solve any issue or question, but she's also a pleasure to work with.  I make many technical support calls to other hardware and software companies and I can easily say that I wish all support engineers show such excellent attention to detail," Said Jeanine P., Midwest Precision Too & Die.

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