January 11, 2013
1-800-Registry Adapts XO Communications' Hosted PBX and Cloud Contact Center Solution
For many years now, 1-800-Registry has been working to make wedding experience the best for many couples by offering services that include wedding and honeymoon planning, wedding registries, finding a new home, etc. The company has now gone a step further to make it more convenient for its customers by adapting the XO Com Hosted PBX (News - Alert) and Cloud Contact Center solution.
XO has made things easy for 1-800-Registry by deploying an enterprise-class cloud-based solution to its contact center, allowing it to manage its growing business. It provides a wedding experience for couples with a range of assistance and programs, and therefore needed a reliable and scalable communications infrastructure.
XO offers a full range of advanced IP Telephony, contact center and unified communications applications to help the company stay connected with its customers. In addition, the XO Hosted PBX comes complete with voice and network services, IP desktop phones, and direct access enterprise voice calling features including click to call, forward, transfer, single number reach, and anywhere access to communications.
“A cost-efficient and scalable communications infrastructure is crucial for any business operating in highly competitive markets like ours,” said John Bamforth, chief technology officer at 1-800-Registry. “A key advantage of the integrated Hosted PBX and Cloud Contact Center solution from XO Communications (News - Alert) for us is that it required no capital expenditure and helped lower operational costs. But its best benefits are reliability and we don’t have to manage it because XO does that for us. We are firm believers in using cloud-based services and XO demonstrated that their solution provides the performance and reliability we need.”
1-800-Registry has also achieved reduction in its cost and simplified the management of communications by adapting the XO Hosted PBX and Concentric (News - Alert) Cloud Contact Center solution and by transferring all of its services to the cloud.
“We are pleased that 1-800-Registry has entrusted XO Communications to help them simplify their communications infrastructure and deliver both cost savings and operational efficiencies,” said Don MacNeil, chief marketing officer at XO Communications. “With businesses like 1-800-Registry adopting cloud-based solutions, it’s clear that IT professionals understand the compelling advantages of cloud-based VoIP and contact center solutions and are making the right strategic decision to outsource important business functions to trusted providers like XO Communications.”
XO solution has also helped 1-800-Registry to benefit from the cloud-based contact center service which provides a virtual contact infrastructure to support its call center agents and is fully integrated with the company’s Salesforce.com (News - Alert) system.
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Edited by Rich Steeves