December 27, 2012
Ringio Introduces Cloud Call Center Offering
Ringio (News - Alert), a major player in call center business solutions, recently released the Ringio Call Center, its newest cloud-based innovation.
"Call centers have hundreds or thousands of daily opportunities to make a positive brand impression," said Sam Aparicio (News - Alert), CEO at Ringio, in a statement. "With Ringio Call Center, you can empower agents to turn each phone interaction into a relationship building opportunity. When everyone can see who is calling, and gets the right info on their computer screens, there's a magic transformation in people's attitude towards the customer."
The cloud-based call center solution enables a company's inbound and outbound call centers to work together from multiple locations to respond to calls intelligently and quickly. It reduces call wait time and facilitates better interaction, informed conversations with every customer and the integration of intelligent call routing and CRM data.
Officials said that Ringio's hosted call center application offered as a Software-as-a-Service model can be set up on computers and mobile devices from many locations in just a few minutes, and can avoid large upfront cost.
Ashish Soni, CTO at Ringio, commented, "We are excited to extend the capabilities of the Ringio Technology Platform to support Queuing. The IVR and smart call queuing seamlessly connect customers or prospects to the call center agents. The virtual automatic call distributor routes calls to agents based on their availability and knowledge about the caller."
The call center features the plug-n-play CRM-phone integration with the real-time screen popup. This makes Ringio's cloud-based call center application more powerful than similar products.
In related call center software news, TMC (News - Alert) reported that AIM Consulting, a top technology solutions and services company, recently selected InetSoft Technology’s Style Intelligence.
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Edited by Braden Becker