Cloud Sherpas Improves its Cloud CRM Position by Acquiring CloudTrigger

By Frank Griffin, TMCnet Contributing Writer

Having an IT department is quickly becoming a thing of the past, especially for startups with limited budgets and SMBs, but it also applies to enterprise-class organizations. As cloud service providers improve their service, performance and reliability, the cost of having an IT department will not make any sense unless containing your services in-house is necessary.

By acquiring CloudTrigger, a top CRM solution in the cloud consultancy firm, Cloud Sherpas is strengthening its position as the leading complete cloud-based solutions provider in the world.

Adding CloudTrigger in its umbrella gives Cloud Sherpas a company that provides customer relationship management (CRM) in the cloud with great success. CRM helps organizations manage customer relationships in a way that is organized.

It uses the data gathered about customers to build better relationships and customer service by understanding and anticipating the needs of the customer optimizing this information.

CloudTrigger provides different levels of service, primarily focusing on Salesforce.com (News - Alert) CRM solutions, SaaS (Software-as-a-Service) as well as cloud computing. It has clients ranging from startups to Fortune 500 companies around the world, including AOL (News - Alert), USA Today and Riverbed. The company is headquartered in Southern California.

This acquisition gives Cloud Sherpas a stronger presence on the West Coast.

"We are thrilled to be joining forces with Cloud Sherpas, whose reputation for innovation and customer service is unparalleled among CSBs. The collective experience of Cloud Sherpas and CloudTrigger further differentiates us as one of the few firms that have the depth of experience and technical expertise to help companies fully leverage the flexibility and functionality of the cloud," said Carter Wigell, president of CloudTrigger.

Cloud Sherpas is a Salesforce.com Platinum Partner and the Google (News - Alert) Enterprise 2011 Partner of the year. The company focuses on offering organizations complete cloud solutions with successful deployment. The firm designs a cloud strategy in different areas of CRM, collaboration, messaging, custom cloud solution platforms, Infrastructure-as-a-Service and integration of existing systems.

"We are excited to bring CloudTrigger, with its significant business and technical expertise, into the Cloud Sherpas fold. Carter and his team are true cloud professionals with tremendous depth of knowledge and a successful track record," said David Northington, CEO at Cloud Sherpas.

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