July 12, 2012
Choosing the Right Cloud Call Center
As companies increasingly take their call centers to the cloud, many decision-makers have found themselves both curious and interested in making the trending transition. Moving to a cloud call center offers plenty of benefits such as added flexibility, visibility, scalability, streamlined IT and significant cost-savings, but selecting the right provider is not always as easy as it seems. Finding the right solution goes case-by-case, and so it’s important to create a list of guiding questions to help you on your mission.
A wonderful informational video was released this week highlighting the importance of this decision, also providing some helpful tips to assist in choosing the best cloud contact center. Some suggestions include:
- Making sure the provider has established solid experience and a proven track record. (The last thing you want to do is be their guinea pig in an experiment-type environment - cue maniacal laughter)
- Be sure to inquire about both their security and reliability. Obviously, you’re looking for a cloud contact center that values the protection of data as much as you yourself do; you want your cloud center to be a reflection of yourself.
- Take some time to explore their references. For example, do they have customer advocates that are very pleased with their decision? If you can’t find any positive feedback or customer advice, then that would be the time to respectfully take a step back.
To check out the video in full, click here.
So in other words, solutions and providers vary just as much as the businesses and customers who utilize and engage with them. It’s certainly not an easy decision, but taking the right measures to select the perfect cloud call center solution will lead to inevitable and noticeable results which you’ll be more than happy with.
To help ease the process of finding a reliable solution amidst the many, start your search here by checking out a long-standing, dependable provider who has been applying its seasoned experience for years; 3CLogic (News - Alert). Not only do they cover all of the above, but its interactive Web and social media presence speaks volumes for its customer commitment and constant coverage of what’s most important – you. Click here to check out how 3CLogic can help you now!
Want to learn more about cloud communications? Then be sure to attend the Cloud Communications Expo, collocated with ITEXPO West 2012 taking place Oct 2-5, in Austin, TX. The Cloud Communications Expo will address the growing need of businesses to integrate and leverage cloud based communications applications, process enhancement techniques, and network based communications interfaces and architectures. For more information on registering for the Cloud Communications Expo click here.
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Edited by Rachel Ramsey