March 14, 2012
Working Solutions Wins Fast Start Recognition Award from Astute Solutions
Working Solutions (News - Alert), a provider of cloud call center technologies, has been recognized with “Fast Start Recognition Award” at Astute Solutions 2012 Customer Conference.
The cloud call center provider offers a wide array of services including Agents OnDemand, experienced at-home agents; WS iNet, a call center cloud technology platform; and PostQ, a comprehensive social media management and engagement tool.
The award acknowledges the company’s early achievements in virtual call center and hosted solutions following the recent partnership with Astute Solutions.
“Our partnership with Astute Solutions has been a great asset for us and our customers,” said Tim Houlne, CEO of Working Solutions, in a statement. “Together we are now able to offer our clients a full suite of best-in-class customer and social relationship management solutions, which help our customers strengthen their brand, improve customer engagements and ultimately deliver results.”
Following the partnership, which dates only back to the latter part of 2011, both Astute Solutions and Working Solutions have been working together to offer a full suite of best-in-class customer care solutions to their client base. The partnership leverages Working Solutions’ award-winning WS iNet hosted contact center platform and Astute Solutions’ flexible and robust product suite.
The partnership brought a new set of Social Relationship Management (SRM) solutions that helps customers close the gap between gathering social media feedback and optimizing marketing, service, sales, and operations. These customer interaction offerings comprise a host of leading contact center, knowledge management, social, and mobile application solutions.
“I have been excited about our partnership with Working Solutions since day one, and I am encouraged by this early success,” said Chris Kiminas, vice president, World Wide Sales and Marketing, Astute in a statement. ‘‘Our objectives are ideally aligned with those of Working Solutions, and we look forward to the expansion of our relationship with them.’’
Recent trends indicate that organizations are keen to migrating their contact centers to the cloud in the near future. Increased flexibility and faster deployment times are regarded as crucial influencing factors for this migration. Industry experts have also named cloud migration the most prominent of 2012's seven key contact center trends.
Edited by Tammy Wolf