By moving their business to a virtual call center, Dibon ARO BPO reduced their expenses with help from 1102 GRAND, Kansas City's Data Center and Internet Hub.
Dibon ARO BPO's officials said that the switch over is helping the company to reduce the expenses by $1.2 million dollars annually and also to improve their customer services.
Michael Amigoni, COO of Dibon ARO BPO said, “Compared to a regular brick and mortar call center and a virtual call center, the total savings for the virtual call center was $1,200,000 annually. Two of the best things I ever did since getting involved in the contact center industry was moving the data center to 1102 GRAND and migrating to the inContact Software Platform. It allowed our team to focus on their core business, customer service.”
For many years now, 1102 GRAND has been offering wide array of colocation options including cabinets and private cage space which are connected to a carrier neutral Meet Me Room, housing over 30 carriers and service providers.
It’s network neutral colocation facility is enhanced with the infrastructure to host and provide services to an array of global network operators including carriers, service providers and enterprise customers who demand highly secure and connected, customized solutions for their core networking equipment.
Greg Elliott, director of business development for 1102 GRAND, said their company is excited to be a part of Dibon ARO BPO's overall IT strategy and recognize that all company's data center collocation needs are not created equal, so they take their time to make sure that each client's objectives are addressed.
Amigoni further added that Dibon no longer has to worry about issues on the data center side. “When it comes to redundant cooling units, power feeds, battery backups and generator services, we leave all of that up to 1102 GRAND.”
In related news, 1102 GRAND officials confirmed that their company has successfully completed the Statement on Standards for Attestation Engagements No. 16 (SSAE 16) Type 2 audit, a standard set by the American Institute of Certified Public Accountants (AICPA) for service organizations.
Jyothi Shanbhag is a contributing editor for TMCnet. To read more of Jyothi's articles, please visit her columnist page.Edited by
Jennifer Russell
