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"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva
Cediva
Cloud Call Center Community Industry News
MMRGlobal Signs Reseller Agreements with Patient Advocate Organizations
5/16/2012 5:31:29 PM
Avtex Achieves Four Gold, Six Silver Competencies in Microsoft Partner Network
5/16/2012 3:12:34 PM
Tools4ever Introduces New Solution for Telephonic Client Identification
5/16/2012 2:49:26 PM
90 Million Homes Worldwide Will Employ Home Automation Systems by 2017, Finds ABI Research
5/16/2012 2:28:34 PM
CBORD and GetWellNetwork Form Partnership
5/16/2012 2:19:47 PM
Apogee and Flint Energies Team Up to Discuss Cutting Edge Mobile Applications at Connect 12 Conference in New Orleans
5/16/2012 2:19:26 PM
The CementBloc to Present 'A Sole-cial Experiment' at 2012 Internet Week on Thursday, May 17
5/16/2012 12:20:07 PM
MoneyLoans.com Launches 24-Hour Call Center
5/16/2012 12:19:54 PM
Vindicia Named to JMP Securities Hot 100
5/16/2012 12:02:24 PM
Hiring for Recruiters Continues in 2012, up 10% in April
5/16/2012 11:19:53 AM
SoundBite Communications Elects New Board Member
5/16/2012 10:49:52 AM
StratusLIVE(R) Announces Immediate Availability of Enhanced Support for Grants, Planned Giving and Non-Cash Gifts through StratusLIVE for Fundraisers Software
5/16/2012 10:20:14 AM
80% of Consumers are Actively Looking for Rebates
5/16/2012 10:19:58 AM
Blood Bank of Delmarva Chooses SourceLink for Donor Acquisition & Growth Strategies
5/16/2012 9:50:39 AM
ShoreTel's Cloud Division and IPC Technologies Announce Partnership: IPC to Offer ShoreTel's Cloud-Based Voice and Unified Communications Services
5/16/2012 9:50:12 AM
Xactly Express Delivers New iPad and Data Integration Capabilities
5/16/2012 9:27:41 AM
GMC Software Technology Hosts Briefing on Effective Multichannel Communication for Insurance Industry
5/16/2012 9:27:36 AM
BUYINS.NET: CALL, TKGBY, YRCW, Added To Naked Short Lists Today
5/16/2012 9:25:35 AM
BinScanWin to Improve out of Home Recycling Via Mobile
5/16/2012 9:20:48 AM
Irish Small Businesses get the Edge with Vodafone One Net
5/16/2012 9:20:41 AM
Mongoose Metrics Conducts Automotive Research to Help Automotive Dealers Understand and Leverage Today's Internet Marketing Best Practices
5/16/2012 9:20:40 AM
OAISYS Announces Innovative Vision for Call Recording Deployment and Access, Introduces New Hybrid Cloud Offering
5/16/2012 9:10:48 AM
Neo Technology Wins TiE50 2012 Award
5/16/2012 9:00:39 AM
Socialtext Helps Southeastern Trains Connect, Communicate and Inform
5/16/2012 8:59:34 AM
Clarabridge Named a 2012 CRM Excellence Award Winner from Customer Interaction Solutions Magazine
5/16/2012 8:57:56 AM
Global Smartphone Security Software Industry
5/16/2012 8:49:50 AM
CommerceTel Announces First Quarter 2012 Financial Results by Monday, May 21, 2012
5/16/2012 8:49:44 AM
SAP Unveils Accelerated Cloud Strategy
5/16/2012 8:33:54 AM
Capgemini and SAP Announce Strategic Co-Innovation and Co-Development Agreement for Mobile Solutions
5/16/2012 8:33:53 AM
MediaQuest to anchor PLDT multi-media services
5/16/2012 8:33:48 AM
Drishti-soft together with esteemed partners organized an evening panel discussion on innovative strategies in the domain of Voice technology
5/16/2012 8:33:45 AM
Cendyn(TM) Wins Four Esteemed Awards for Superior Website Design and Social Media Marketing
5/16/2012 8:20:39 AM
VXi Corporation to Exhibit at the IAUG Global Education Conference
5/16/2012 8:04:34 AM
Life is good Leverages Demandware to Spread the Power of Optimism in the Digital Space
5/16/2012 7:57:37 AM
Global Speech Technology Industry
5/16/2012 7:49:51 AM
Research and Markets: FMCG Going Multichannel 2012
5/16/2012 7:20:00 AM
Research and Markets: Store Of The Future 2012: Multichannel Hubs
5/16/2012 7:19:53 AM
Frost & Sullivan: transcosmos Stands Out in the Saturated Japanese Contact Center Outsourcing Market
5/16/2012 7:19:36 AM
Frost & Sullivan: transcosmos Stands Out in the Saturated Japanese Contact Center Outsourcing Market
5/16/2012 7:19:33 AM
Informatica Brings Master Data Management to Big Data, Social, Cloud and Mobile Computing
5/16/2012 7:19:29 AM
BUYINS.NET: Market Maker Surveillance Report. CL, HBAN, VZ, ORCL, GRPN, GWBU, Bullishly Biased Price Friction For Tuesday, May 15th 2012
5/16/2012 5:39:49 AM
OHP dispatch seeks home
5/16/2012 5:19:29 AM
Allied Electronics Ranks #129 out of Top 500 E-Retailers
5/16/2012 4:57:40 AM
BUYINS.NET: Market Maker Surveillance Report. C, BAC, UBS, CX, YHOO, MSFT, Bearishly Biased Price Friction For Tuesday, May 15th 2012
5/16/2012 4:46:13 AM
BRIEF: Agero expands in Clarksville
5/16/2012 4:20:02 AM
More of Maine's 911 cellphone calls to be routed to local police agencies, saving precious seconds
5/16/2012 1:49:24 AM
Beazley Launches Data Breach Protection Solution for Small Firms
5/16/2012 1:20:36 AM
IBM: Costa Rica Delivery Center Opens
5/16/2012 1:20:35 AM
Pros to Highlight Price and Margin Management Solutions at Annual Sapphire Now
5/16/2012 12:50:11 AM
Liberty Dental Plan Rolls Out Mobile App
5/16/2012 12:50:02 AM
Resources
Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Cloud Based Solutions Brochure
3CLogic News
Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
White Papers
Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
3CLogic Videos