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Cloud Call Center Industry News
Destination Perks Shares Cheap Airfare Tips for 2013
05/24/2013
Noosa Mechanics Refuse to take Responsibility for a Customer's Car Damaged In their Care.
05/24/2013
Interactive Intelligence to Present at Raymond James Internet/Software Crossover Conference
05/24/2013
Evolve IP Listed as Participating Contributor on the Cloud Security Alliance (CSA) Security, Trust
05/24/2013
Agent Link Releases Compelling New Web Video, 'Is Social Media Worth the Effort?'
05/24/2013
Digital Pathology Systems Sector Discussed in Comprehensive Global Industry Analysts Study Published at MarketPublishers.com
05/24/2013
WEALTHMAKERS.COM Issues Bearish Research Reports on MAN, NTCT, OHI, SOXX, TIVO
05/24/2013
Supermicro server platforms use NVIDIA GRID technology
05/24/2013
NetSuite Wins Two SIIA Software CODIE Awards; NetSuite OneWorld Named the Best Financial Management Solution; NetSuite SuiteCloud Awarded the Best Cloud Infrastructure
05/24/2013
Supermicro(R) Announces the Highest Density Server Solutions with Coming Intel(R) Haswell Processors
05/24/2013
Supermicro® Announces the Highest Density Server Solutions with Coming Intel® Haswell Processors
05/24/2013
SolidFire Launches Fuelled by SolidFireT, an Unprecedented Go-to-Market Program Designed for Cloud Providers; Cloud Storage Leader Ensures Customer Success With Comprehensive Product Marketing, SLA, Lead Generation Support
05/24/2013
Goldman Sachs and Cisco to Host Conference Call on Cisco's Cloud Computing Strategy
05/24/2013
Chinese Cable Operator Zhejiang Wasu Taps Cisco for 100 Gigabit Backbone
05/24/2013
Major New Study Finds Application Performance Problems Are Becoming Increasingly Frequent across the Globe
05/24/2013
Chinese Cable Operator Zhejiang Wasu Taps Cisco for 100 Gigabit Backbone; High Speed Network Enables New and Enhanced Video Services
05/24/2013
Supermicro Server Platforms use NVIDIA GRID Technology to Deliver Graphics-Accelerated Performance to Virtual Desktops
05/24/2013
IT Thought Leaders to Keynote at Red Hat Summit 2013
05/24/2013
BT - Multi-million pound partnership to bring superfast fibre broadband to homes and businesses in Staffordshire and Stoke-on-Trent
05/24/2013
AVANADE EXTENDS CLOUD SERVICES MANAGER WITH NEW SERVICE CATALOG TO HELP REDUCE COST AND COMPLEXITY OF DEPLOYING AND MANAGING BUSINESS SERVICES ACROSS CLOUDS
05/24/2013
Panorama- Cloud BI could 'remove most barriers' to data analytics
05/24/2013
AMD Amplifies Mobile Experience with Responsive Performance, Rich Graphics, Elite Software and Long Battery Life
05/24/2013
iCanvass: The App that Changed Sales Management Forever Now Integrates with CRM
05/24/2013
Mobile Marketing Wiz The Lowest Cost Bulk Text Message Service Announces the Launch of its New Site
05/24/2013
Customer Magazine Ranks Alorica as Top 50 Teleservices Agency
05/24/2013
Switch Supernap Hosts Cloud 2020 Summit
05/24/2013
NACR Exhibiting and Presenting at IAUG Converge
05/24/2013
ApartmentFinder.com Launches MovingChoices.com
05/24/2013
GigaMedia: Cloud Business Expanding into Government Sector
05/24/2013
Mid-Atlantic Venture Association Names Companies to Take Main Stage at Capital Connection 2013
05/24/2013
Clear C2 Receives ISM 2013 Top 15 CRM Software Award
05/24/2013
IIJ Announces New Management Structure
05/23/2013
IIJ Announces Partial Amendment of its Articles of Incorporation
05/23/2013
CallFire's Food and Beverage Webinar Week: Cook the Competition with Voice and Text Solutions
05/23/2013
Vitesse 'Timing is Everything' Seminar Goes International
05/23/2013
Research and Markets: The Rise of Media Apps in Smart Mobile Devices - 2013 Report Available Now for Review
05/23/2013
Goldman Sachs and Cisco to Host Conference Call on Cisco's Cloud Computing Strategy
05/23/2013
Healthcare IT Market By Application [Provider IT (EMR, PACS, CPOE, RIS, CDSS, RCM, Claims Management, Payroll), Payer IT (CRM, Fraud Detection)], Delivery Mode (On-Premises, Web-Based Services & Cloud Computing) & Component - Global Forecasts to 2017
05/23/2013
The Rise of Media Apps in Smart Mobile Devices - 2013 Report Available Now for Review
05/23/2013
Splashtop 2 Launches on Windows Phone 8
05/23/2013
Research and Markets: Indian IT & IT Enabled Services Deal Directory - Edition Q4'2013
05/23/2013
Cloud Provider CPU, Inc. Selects MonitorIT(R) from Goliath Technologies in N-able Replacement
05/23/2013
Indian IT & IT Enabled Services Deal Directory - Edition Q4'2013
05/23/2013
Indian IT & IT Enabled Services Deal Directory - Edition Q4'2013
05/23/2013
Datamart Receives ShoreTel Customer Satisfaction Award
05/23/2013
User Friendly Media Names Greg Garrick Vice President of Marketing
05/23/2013
Construction Software Developer Unveils Time Card for Smartphone
05/23/2013
Disruptive technologies may have an economic impact of $33 trillion
05/23/2013
China's cloud computing concept stocks soar Thu. over industry conference
05/23/2013
AudioCodes Launches Lync Migration Resource Center
05/23/2013
IT Thought Leaders to Keynote at Red Hat Summit 2013
05/23/2013
Silver Peak: 10 Reasons to Switch from Riverbed WAN Optimization Hardware to Silver Peak Software
05/23/2013
Supermicro(R) Server Platforms use NVIDIA GRID(TM) Technology to Deliver Graphics-Accelerated Performance to Virtual Desktops
05/23/2013
TeamDrive Named a 'Cool Vendor in Privacy' by Gartner
05/23/2013
TeamDrive Named a 'Cool Vendor in Privacy' by Gartner
05/23/2013
Supermicro® Server Platforms use NVIDIA GRID(TM) Technology to Deliver Graphics-Accelerated Performance to Virtual Desktops
05/23/2013
Tektronix Receives Two 2012 Cable Spotlight Product of the Year Awards
05/23/2013
Upcoming Webinar: 'How to Design an Effective Employee Mentoring Program' From Chronus Corporation
05/23/2013
Verint Introduces Business Impact Solutions for Operational Excellence
05/23/2013
Leaving Fear Behind, Today's Youth Tell the World: This is What the Good Side of the Internet Looks Like
05/23/2013
Encoding.com Partners with FreeWheel to Enable Entertainment Companies to Deliver and Monetize Video Content Across All Devices
05/23/2013
PLX Technology VP to Address PCI Express in Enterprise Storage at Cowen and Company Technology, Media & Telecom Conference
05/23/2013
Cloudian Unveils Cloudian Connector for Citrix CloudPortal Business Manager, Simplifying the Management and Delivery of Storage-as-a-Service
05/23/2013
Trend Micro's 'What's Your Story?' Contest Awards $10,000 to a Trio of Ottawa High School Students
05/23/2013
Vtesse rolls out ultra-fast 100GbE optical network service with a flick of the switch
05/23/2013
Chinese Cable Operator Zhejiang Wasu Taps Cisco for 100 Gigabit Backbone
05/23/2013
ConteXtream at the Core of the Largest Commercial SDN Deployment to Date by Tier 1 U.S. Wireless Service Provider
05/23/2013
Societe Generale Bank & Trust Moves Core Banking Systems to Private Cloud with Anubex
05/23/2013
Multi-million pound partnership to bring superfast fibre broadband to homes and businesses in Staffordshire and Stoke-on-Trent
05/23/2013
Project Objects Partners With Datapipe to Expand Into U.S. Cloud-Based PPM Market
05/23/2013
Smith & Associates Finds Mobility is Hottest Trend In the Supply Chain
05/23/2013
Apps for household solar-system monitoring and communication for disabled win top prizes in Ericsson Application Awards 2013
05/23/2013
Piilo Software Releases Its HR Cloud Software in UK and Africa
05/23/2013
Telligent Partners with SoCoCare for Social Customer Service that Increases Agent Productivity and Enhances Customer Experience
05/23/2013
Netmagic, NTT Communications Group Company to Open 100,000 sq. ft. Data Center in Electronic City, Bangalore by December 2013
05/23/2013
VMware and SAP Collaborate to Deliver SAP Solutions as a Service on VMware Cloud Infrastructure
05/23/2013
IBM Announces New Capabilities to Deliver Real-Time Analytics via the Cloud
05/23/2013
FICO to offer Decision Management Platform in new FICO Analytic Cloud
05/23/2013
e-Xyon selects Level 3 Communications for IT services
05/23/2013
Citrix announces availability of Podio Chat
05/23/2013
Fortumo partners with Telefonica and Telenor, increasing payment reach by 460 million users
05/23/2013
SafeGov.org and Ponemon Institute Study Shows UK Schools Moving Rapidly to Adopt Cloud Computing, but Overwhelmingly Reject Business Models that Allow Cloud Providers to Mine Student Data for Profit
05/23/2013
Datapipe Named Finalist in UK ISPA Awards
05/23/2013
Ciespace announces a new reseller agreement with CAE Solutions in Japan
05/23/2013
NTT Innovation Institute Appoints Srini Koushik as CEO
05/23/2013
Perficient Purchases Clear Task
05/23/2013
Phoenix Business Journal and the Business Marketing Association of Phoenix Name IDS Technology Marketing Marketer of the Year
05/23/2013
Research and Markets Adds Report: US Healthcare IT Market Outlook to 2017
05/23/2013
AlwaysOn OnDemand Taps LiveOps for Its 'Top 100 Private Companies' List
05/23/2013
Amcom Software Gets Presidential Award for Exports
05/23/2013
AMD Amplifies Mobile Experience With Responsive Performance, Rich Graphics, Elite Software and Long Battery Life
05/23/2013
Microsoft becomes first foreign multinational firm offering cloud services in Ch
05/22/2013
Sangoma Reports Results for Third Quarter of Fiscal 2013
05/22/2013
Compushare Announces the Launch of Its Mobile Device Management Solution for Financial Institutions
05/22/2013
VMware and SAP Collaborate to Deliver SAP(R) Solutions as a Service on VMware Cloud Infrastructure
05/22/2013
8x8, Inc. Announces Financial Results for Fourth Quarter and Full-Year Fiscal 2013
05/22/2013
Telstra overhaul will mean more job cuts
05/22/2013
BRIEF: Greylock Partners, Sequoia Capital team up for $20 million investment in Skyhigh Networks
05/22/2013
webNetwork 6.1 Named Bronze Winner of Network Products Guide's 8th Annual Hot Companies and Best Products Award
05/22/2013
ExtraHop Provides Support for the New Citrix XenDesktop 7
05/22/2013
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Featured Whitepapers
Best Practices for Deploying a Contact Center in the Cloud Cloud-based contact centers are continuously gaining traction as the economic and strategic advantages continue to improve and outgrow legacy infrastructure constraints. This white paper serves as a guide to best practices for deploying and managing call centers in the cloud.
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Genesys Connect for Service Cloud Bringing the Power of Conversation to Service Cloud from Salesforce
Can we talk?
Self-service and the social web are critical parts of the customer service environment. But even in today's online world, sometimes you just have to talk. Genesys Connect adds voice conversations with intelligent routing to Service Cloud from Salesforce – connecting your customers to the right person, every time. It uses the same cloud-based model as Salesforce – no software or hardware, switches or ACDs. You get all of the flexibility of the cloud, plus tight integration with Salesforce. It's the easiest way to make Service Cloud your complete, all-in-one contact center.
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