Quick Links

Cloud Call Center Industry News

[February 26, 2013]

Teleperformance FY 2012 - Interview with Chairman and CEO Daniel Julien

PARIS --(Business Wire)--

Teleperformance (News - Alert), the world's leading provider of outsourced CRM and contact center services, reports 2012 results. Daniel Julien, Chairman and CEO of Teleperformance, comments on 2012 results and outlook for 2013.

Click to watch the video: http://bit.ly/YV9XfB

Topics covered in the interview include:

- Comments on 2012 results

- Profitability in Europe

- New growth sectors

- Trends towards externalization

- Competitive environment

- Large contracts in 2013

- Outlook for 2013

- Use of cash

- Acquisition strategy

About Teleperformance:

Teleperformance, the world's leading provider of outsourced CRM and contact center services, serves companies around the world with customer acquisition, customer care, technical support and debt collection programs. In 2012, it reported consolidated revenue of €2,347 million ($3,028 million, based on €1 = $1.29). The Group operates about 98,000 computerized workstations, with 138,000 employees across more than 260 contact centers in 46 countries serving 78 markets. It manages programs in more than 66 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the NYSE Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small.

Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg (News - Alert): RCF FP

[ Back To Cloud Data Center Homepage's Homepage ]

Return to Cloud Call Center home ›

Featured Whitepapers

Best Practices for Deploying a Contact Center in the Cloud

Cloud-based contact centers are continuously gaining traction as the economic and strategic advantages continue to improve and outgrow legacy infrastructure constraints. This white paper serves as a guide to best practices for deploying and managing call centers in the cloud.

Featured Brochure

Featured DATASHEET

Genesys Connect for Service Cloud

Bringing the Power of Conversation to Service Cloud from Salesforce

Can we talk?

Self-service and the social web are critical parts of the customer service environment. But even in today's online world, sometimes you just have to talk. Genesys Connect adds voice conversations with intelligent routing to Service Cloud from Salesforce – connecting your customers to the right person, every time. It uses the same cloud-based model as Salesforce – no software or hardware, switches or ACDs. You get all of the flexibility of the cloud, plus tight integration with Salesforce. It's the easiest way to make Service Cloud your complete, all-in-one contact center.

Genesys Blog

View All ›