Cloud Call Center Industry News
Cloud-based contact centers are continuously gaining traction as the economic and strategic advantages continue to improve and outgrow legacy infrastructure constraints. This white paper serves as a guide to best practices for deploying and managing call centers in the cloud.
Bringing the Power of Conversation to Service Cloud from Salesforce
Can we talk?
Self-service and the social web are critical parts of the customer service environment. But even in today's online world, sometimes you just have to talk. Genesys Connect adds voice conversations with intelligent routing to Service Cloud from Salesforce – connecting your customers to the right person, every time. It uses the same cloud-based model as Salesforce – no software or hardware, switches or ACDs. You get all of the flexibility of the cloud, plus tight integration with Salesforce. It's the easiest way to make Service Cloud your complete, all-in-one contact center.