Norwalk, CT - [January 17, 2013]
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that the Call Center Workforce Optimization channel, sponsored by inContact, has been launched as the newest addition to the TMCnet Online Community program.
The Call Center Workforce Optimization Channel is designed for decision-makers from call centers seeking information regarding workforce optimization. Information on the Call Center Workforce Optimization Channel addresses issues important to decision-makers involved in the call center. Visitors to the Call Center Workforce Optimization Channel can find valuable resources such as feature articles, industry news, white papers, free product trials and e-demos.
"inContact is pleased to join forces with TMC (
News -
Alert), the leader of communications and technology media," commented Mariann McDonagh, Chief Marketing Officer at inContact. "TMCnet is known for providing valuable content, and we're thrilled to sponsor this forum where people can learn more about collaborative, online project management."
inContact helps call centers create profitable customer experiences through its cloud-based call center call routing, self service and agent optimization solutions. The company's services and solutions enable call centers to operate more efficiently, optimize the cost and quality of customer interactions, create new pathways to profit and ensure ongoing customer-centric business improvement.
"TMCnet welcomes inContact's Call Center Workforce Optimization channel into our Online Community program," stated TMC President Dave Rodriguez (
News -
Alert). "InContact is a well-respected NAME software provider that shares our vision of advancing new technologies. Our Online Community program is a powerful Community-building vehicle assisting our partners in building their brands, while contributing to the vast array of valuable content which drives traffic to TMCnet, the most-visited communications and technology Website in the world."
TMCnet is the leading Website for communications and technology professionals. TMCnet is visited by 1.5 million unique monthly visitors and generates more than 60 million page views every month, according to Webtrends.
About TMCnet Online Communities
TMCnet Online Communities are news-generated, content-rich sites that position companies as leading "go-to resource" for communications and technology related topics. TMC has been building Online Communities for over 10 years, and continue to be the market leader at developing these successful communities for clients. To learn more about the Online Community program, please contact client services
inquiry@tmcnet.com or call 203-852-6800. You can also visit us online at
http://www.tmcnet.com/Community/Default.aspx
About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including
CUSTOMER,
INTERNET TELEPHONY, M2M Evolution and
Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of
ITEXPO, the world's leading B2B communications event, as well as industry events:
M2M Evolution;
Cloud4SMB Expo;
DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx;
AstriCon;
StartupCamp, and more
. Visit
TMC Events for a complete listing and further information.
About inContact
inContact helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud contact center software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth.
Best Practices for Deploying a Contact Center in the Cloud 
