Quick Links

Cloud Call Center Industry News

[January 16, 2013]

CoSentry Accelerates Disaster Recovery Options with a New Set of Connectivity Agreements with Evolving Solutions

Lenexa, KS, Jan 16, 2013 (PRWeb.com via COMTEX) -- Acknowledging the high demand for disaster recovery services and secure processing and storage, CoSentry (http://www.cosentry.com) announced that it has accelerated its partnership with regional connectivity leader Evolving Solutions.

"Our clients have voiced a sincere need for advanced disaster recovery options, but feel confined by the high costs and availability of connectivity. This agreement meets that demand head on," commented CoSentry's Mike Miller, Manager of Channel Operations at CoSentry. He continued, "Our new on-demand virtual processing and managed backup solutions are ideal for mid-range clients who need to assure business operations, even in the case of a disaster. The bundled service gets us to a combined price point that makes sense for business." The new service takes advantage of CoSentry and Evolving Solutions' combined buy power to significantly reduce overall cost. CoSentry is one of the region's largest network destinations and Evolving Solutions is the largest representative of telecom clients in the area.

"We have a 15 year relationship with CoSentry and have watched them grow from colocation company to become the largest managed services company in the region," stated Natalie Kovar, Director of Commercial and Federal System Sales for Evolving Solutions. She added, "Our clients expect to bring innovative, cost-effective solutions to the planning table and these solutions accomplish exactly that. We are quite excited about this bundle because it represents our combined strengths and is the best of both worlds for our clients." The executive team from both companies indicated that the service would be commercially available February 1, 2013 and can be purchased from either organization. They will also be announcing similar service capabilities for clients faced with compliance and regulation requirements within 30 days.

About CoSentry CoSentry is one of the nation's leading providers of compliant ready data center infrastructure, advanced cloud computing solutions and the managed technical services. For many years CoSentry has been helping clients create and protect PCI DSS, HIPAA and NIST compliant technology platforms to compete in today's ALWAYS ON business environment. Business leaders depend on CoSentry's world-class capabilities, platforms and technical services to keep their businesses running - no matter what. For more information about the CoSentry network, please visit http://www.cosentry.com.

About Evolving Solutions Evolving Solutions is the region's leading provider of communication technology for small to mid-market companies. With over 20 years experience in consulting, design, procurement and optimization of telecom and data connectivity, Evolving Solutions can help turn your telecom challenges into productive business advantages. For more information, contacts us at http://www.evolvingsolution.com.

Read the full story at http://www.prweb.com/releases/2013/1/prweb10325423.htm PRWeb.com

[ Back To Cloud Data Center Homepage's Homepage ]

Return to Cloud Call Center home ›

Featured Whitepapers

Best Practices for Deploying a Contact Center in the Cloud

Cloud-based contact centers are continuously gaining traction as the economic and strategic advantages continue to improve and outgrow legacy infrastructure constraints. This white paper serves as a guide to best practices for deploying and managing call centers in the cloud.

Featured Brochure

Featured DATASHEET

Genesys Connect for Service Cloud

Bringing the Power of Conversation to Service Cloud from Salesforce

Can we talk?

Self-service and the social web are critical parts of the customer service environment. But even in today's online world, sometimes you just have to talk. Genesys Connect adds voice conversations with intelligent routing to Service Cloud from Salesforce – connecting your customers to the right person, every time. It uses the same cloud-based model as Salesforce – no software or hardware, switches or ACDs. You get all of the flexibility of the cloud, plus tight integration with Salesforce. It's the easiest way to make Service Cloud your complete, all-in-one contact center.

Genesys Blog

View All ›