Quick Links

Cloud Call Center Industry News

[January 14, 2013]

IBM Joins BSA

WASHINGTON, Jan. 14, 2013 /PRNewswire via COMTEX/ -- BSA | The Software Alliance today announced that IBM has joined BSA as a global advocacy member to help promote information technology innovation and open global markets to expanded trade in digital services.

"BSA is at the forefront of championing intellectual property rights that drive the technology innovations IBM is dedicated to providing," said Chris Padilla, Vice President of Governmental Programs at IBM. "We look forward to engaging with BSA and its other member companies to advance policies that unleash the power of innovation and expand new markets around the world." BSA President and CEO Robert Holleyman said, "We're excited to have IBM on board. Its team brings a wealth of experience and insights that will help BSA accomplish even more for the global software industry on key policy priorities such as protecting IP and innovation, opening global markets, and fostering the growth of innovations such as cloud computing." About BSA BSA |The Software Alliance (www.bsa.org) is the leading global advocate for the software industry. It is an association of world-class companies that invest billions of dollars annually to create software solutions that spark the economy and improve modern life. Through international government relations, intellectual property enforcement and educational activities, BSA expands the horizons of the digital world and builds trust and confidence in the new technologies driving it forward.

http://twitter.com/BSAnews http://www.facebook.com/pages/Business-Software-Alliance-BSA/57885634190 v=wall http://www.youtube.com/user/BusinessSftAlliance SOURCE BSA | The Software Alliance

[ Back To Cloud Data Center Homepage's Homepage ]

Return to Cloud Call Center home ›

Featured Whitepapers

Best Practices for Deploying a Contact Center in the Cloud

Cloud-based contact centers are continuously gaining traction as the economic and strategic advantages continue to improve and outgrow legacy infrastructure constraints. This white paper serves as a guide to best practices for deploying and managing call centers in the cloud.

Featured Brochure

Featured DATASHEET

Genesys Connect for Service Cloud

Bringing the Power of Conversation to Service Cloud from Salesforce

Can we talk?

Self-service and the social web are critical parts of the customer service environment. But even in today's online world, sometimes you just have to talk. Genesys Connect adds voice conversations with intelligent routing to Service Cloud from Salesforce – connecting your customers to the right person, every time. It uses the same cloud-based model as Salesforce – no software or hardware, switches or ACDs. You get all of the flexibility of the cloud, plus tight integration with Salesforce. It's the easiest way to make Service Cloud your complete, all-in-one contact center.

Genesys Blog

View All ›