Quick Links

Cloud Call Center Industry News

TMCNet:  Tata telecom withdraws from Indian-controlled Kashmir

[January 02, 2013]

Tata telecom withdraws from Indian-controlled Kashmir

SRINAGAR, Indian-controlled Kashmir, Jan 02, 2013 (Xinhua via COMTEX) -- Tata Teleservices Limited has windup its operations in Indian- controlled Kashmir and by Jan. 18, the telecom operator -- Tata Docomo -- will cease to provide mobile telephone and internet service to its thousands of subscribers.


The company's decision to withdraw from Indian-controlled- Kashmir has been taken following a decision by India's Supreme Court that 122 2G licenses issued by former Telecom Minister, A Raja in 2008 were illegal.

"Tata Teleservices license for the circle of Jammu and Kashmir was part of the 122 licenses of various operators which were canceled by the Honorable Supreme Court in Feb. 2012.

Consequently, Tata Teleservices is constrained to withdraw from Jammu and Kashmir with effect from Jan. 18, 2013 and as a result your connection will be deactivated post Jan. 18 2013," reads a communication that Tata is sending to its subscribers.

The court had said that the airwaves should be re-auctioned by the Indian government, and that all the companies that had lost their permits till Jan. 18 needed to find a way to continue offering telecom services or windup.

The court decision has also affected the company in India's Northeastern states.

Tata Teleservices initially applied to participate in the fresh auction to get its permits back, but later decided to withdrew its applications on Nov. last year, pushing thousands of its subscribers in lurch.

According to reports the company has 113,000 subscribers in Indian-controlled Kashmir and 207,000 subscribers in India's Northeastern states.

The company's decision has also made its employees in these regions jobless. The Tata's internet subscribers are criticizing it for not taking the internet devices back.

"We purchased the devices by depositing around Rs 2000 (40 U.S.

Dollars) but now with company withdrawing from the region, these devices will be rendered useless," said Mohammed Mohsen, a subscriber. "They should make a provision to collect these devices back and refund the money." Though Tata has been urging mobile telephone subscribers to switch over to some other service providers, however, no such communication has been sent so far to its internet subscribers.

[ Back To Cloud Data Center Homepage's Homepage ]

FOLLOW US
Featured Whitepapers
Best Practices for Deploying a Contact Center in the Cloud

Cloud-based contact centers are continuously gaining traction as the economic and strategic advantages continue to improve and outgrow legacy infrastructure constraints. This white paper serves as a guide to best practices for deploying and managing call centers in the cloud.
Featured Brochure
Featured DATASHEET
Genesys Connect for Service Cloud

Bringing the Power of Conversation to Service Cloud from Salesforce

Can we talk?

Self-service and the social web are critical parts of the customer service environment. But even in today's online world, sometimes you just have to talk. Genesys Connect adds voice conversations with intelligent routing to Service Cloud from Salesforce – connecting your customers to the right person, every time. It uses the same cloud-based model as Salesforce – no software or hardware, switches or ACDs. You get all of the flexibility of the cloud, plus tight integration with Salesforce. It's the easiest way to make Service Cloud your complete, all-in-one contact center.
Genesys Blog


Cloud Call Center Featured Articles
| Industry News | eNewsletter | RSS Feeds
Powered by Technology Marketing Corp. 1997-2013 Copyright. | Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact us