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[December 19, 2012]

Transamerica Retirement Services Receives 39 "Best in Class" Ratings in Chatham Partners' Post-Conversion Customer Satisfaction Survey

LOS ANGELES --(Business Wire)--

Transamerica (News - Alert) Retirement Services announced today that it received 39 "Best in Class" ratings from retirement plan sponsors in the Chatham Partners' third quarter post-conversion customer satisfaction survey. The survey measures the overall quality and management of Transamerica's plan installation and conversion process according to survey responses received from retirement plan sponsors.

Third quarter results show continued plan sponsor satisfaction with Transamerica's plan conversion process and customer service. All attributes related to overall impressions of Transamerica, the conversion process and customer service received "Best in Class" ratings.

"Transamerica continues to receive high praise from plan sponsors regarding their conversion experience," said Stig Nybo, president of pension sales and distribution for Transamerica Retirement Solutions. "Our consistent 'Best in Class' ratings each quarter are a direct result of our outstanding project managers who continually provide the highest levels of service to our newest clients. At Transamerica, we strive to provide 'Best in Class' service at every step of the retirement plan process, from design and installation to daily interactions."

Transamerica received "Best in Class" ratings from retirement plan sponsors in the following areas:

Overall Impressions of Transamerica

Is easy to do business with
Treats me as an important client
Provides high quality service
Has an excellent reputation as a retirement services provider
Would recommend to others
Is committed to technology
Is flexible in meeting my unique needs
Offers innovative solutions
Fee structures are competitive
Provides good value for the money

Overall Impressions of the Conversion

Transamerica set clear expectations of timing
The project manager was responsive
Transamerica provided high quality support
Transamerica is committed to efficiency
The information flow from the Project Manager met my needs

Conversion Project Manager

Overall satisfaction
Product knowledge
Frequency of contact
Proactive approach
Problem resolution skills
Plan knowledge

Management of the Conversion

Overall satisfaction
Explanation of the implementation process
Accessibility and relevance of information
Timeliness of investing funds
Frequency and quality of status updates
Accuracy of investing funds
Accuracy of record set-up
Effectiveness of the project plan/timeline
Accuracy of vesting
Explanation of roles and responsibilities
Timeliness of record set-up

Plan Sponsor Services

Overall satisfaction
Satisfaction with initial plan document
Training on the plan sponsor website

Participant Services

Service provided by participant contact center
Communication with participants

Overall Satisfaction with Transamerica

Overall Satisfaction with Conversion Experience

About Transamerica Retirement Services

"Transamerica" or "Transamerica Retirement Services" refers to Transamerica Retirement Solutions Corporation. Transamerica designs customized retirement plan solutions to meet the unique needs of small- to mid-sized businesses. Transamerica and its affiliates service more than 17,000¹retirement plans totaling more than $20 billion¹in assets. For more information about Transamerica, please refer to www.TA-Retirement.com.

About Chatham Partners Third Quarter Post-Conversion Customer Satisfaction Analysis

Chatham's independent third-party research helps isolate Transamerica's key strengths, weaknesses, and gaps in the installation process. By identifying the most important drivers of client satisfaction, Transamerica uses these findings to help provide a quality installation process.

Questions were rated on a seven-point scale with "six" and "seven" representing the highest levels of satisfaction. A "Best in Class" rating was received when 85 percent of the respondents selected a "six" or "seven" for 44 specific areas that were rated. The Chatham Partners' post-conversion survey is based on 160 client responses in Chatham Partners' most recent third quarter report. Transamerica Retirement Services is not affiliated with Chatham Partners, LLC.

¹As of December 31, 2011.

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