|[August 01, 2012]
Customer Advisory Council Members Help Verint Drive Customer-Centric Workforce Optimization Strategy
MELVILLE, N.Y. --(Business Wire)--
Systems Inc. (NASDAQ: VRNT) today announced its contact center
Customer Advisory Council for 2012-2013, which includes representatives
from leading organizations, such as Atento, Associated Banc-Corp, Blue
Cross Blue Shield of Louisiana, Coca-Cola Refreshments, Combined
Insurance, Holland America Line, Navitor-a division of Taylor
Corporation, SCANA Corporation, VSP GlobalSM and Xerox.
This group represents more than 25 global companies-which span diverse
vertical markets including consumer/packaged goods, financial services,
healthcare, insurance, technology, telecommunications, travel and
utilities. It's an important part of a much broader system of advisory
boards focused on the value and technology that drives customer-centric
workforce optimization (WFO).
In addition to contact centers, Verint (News - Alert) also has dedicated enterprise
customer advisory councils focused on the unique requirements in retail
financial services, back-office operations environments, as well as one
devoted to voice of the customer programs. These councils are comprised
of professionals whose organizations leverage Verint's Impact 360®
Workforce Optimization™ and Voice of the Customer Analytics™
software and services as an integral part of their business operations.
Advisory council members work in a variety of roles including those
focused on customer support strategy, analytics, emerging technologies,
business and workforce planning, contact center operations, customer
relationship and satisfaction, quality assurance and data modeling.
"Our Customer Advisory Council members are recognized as leaders in the
organizations they serve and visionaries in the use of Verint's
technology to enhance the performance of their operations both in the
contact center and across the nterprise," explains Nancy Treaster,
general manager, strategic operations, Verint Enterprise Intelligence
Solutions™. "They represent some of the most innovative and
experienced executives, customer service, quality and workforce planning
professionals in the market, and we're delighted to welcome them as true
partners and trusted advisors."
As advocates for and liaisons with their fellow Verint customer peers,
the councils play an important role in helping the company put the
"voice of its customers" into action by helping shape Verint's vision
for customer-centric workforce optimization and by providing ideas for
future product innovation and advancements. Council members also serve
as a direct interface representing the Verint Enterprise Intelligence
Solutions customer base, and are heavily involved in the agenda
development and hosting of the company's annual Driving Innovation™
global user conference.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help
organizations of all sizes capture and analyze customer interactions,
sentiments and trends across multiple channels, improve performance and
optimize the customer experience. The solution portfolio includes the
Impact 360® Workforce Optimization™ suite and Voice of the
Customer software, which serve as strategic enterprise assets for
increasing customer satisfaction and loyalty, enhancing products and
services, reducing operating costs and driving revenue.
About Verint Systems Inc.
Verint® (NASDAQ: VRNT) is the global leader in Actionable
Intelligence® solutions and value-added services. Its
extensive portfolio of Enterprise Intelligence Solutions™ and Security
Intelligence Solutions™ helps worldwide organizations capture
and analyze complex, underused information sources-such as voice, video
and unstructured text-to enable more timely, effective decisions. More
than 10,000 organizations in 150 countries, including over 85 percent of
the Fortune 100, use Verint solutions to improve enterprise performance
and make the world a safer place. Headquartered in N.Y. and a member of
the Russell 3000 Index, Verint has offices worldwide and an extensive
global partner network. Learn more at www.verint.com.
This press release contains forward-looking statements, including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks and uncertainties, any of which could
cause actual results to differ materially from those expressed in or
implied by the forward-looking statements. For a detailed discussion of
these risk factors, see our Annual Report on Form 10-K for the fiscal
year ended January 31, 2012 and our Quarterly Report on Form 10-Q for
the quarter ended April 30, 2012, and other filings we make with the
SEC (News - Alert). The forward-looking statements contained in this press release are
made as of the date of this press release and, except as required by
law, the Company assumes no obligation to update or revise them or to
provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE
SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER
ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR (News - Alert)-GATE, ENGAGE,
CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks
mentioned are the property of their respective owners.
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