[May 24, 2012]

West Monroe Partners Launches WMP-OneCall Business Communications - The Latest Solution in Call Convergence Technology

West Monroe Partners, a North American business and technology consulting firm, today announced the launch of its newest telecommunications solution - WMP-OneCall Business Communications. WMP-OneCall enables companies in any industry, small or large, to reduce operational and maintenance costs associated with traditional land line and cell phone charges, while improving productivity and efficiency of users across the enterprise.

"Organizations today are being forced to look at every aspect of their business and identify ways to streamline processes, reduce costs and increase efficiency of their workforce," said Dan Belmont, director of West Monroe Partners' Telecommunications practice. "Having multiple contact points for employees across multiple networks and devices - cell phone, desk phone, voice mail, email, wireless laptop, tablet, or smartphone - without the ability to manage communications across these devices is inefficient and unproductive, not to mention costly. And yet, most businesses still haven't fully leveraged their current platforms in a way to see a real difference in worker efficiency and operating costs."

WMP-OneCall Business Communications Solutions takes call convergence technology one step further, allowing an enterprise to quickly realize all the typical benefits associated with a single number solution while significantly reduing a business's telecommunication costs. With WMP-OneCall, a business receives this operational efficiency for a fraction of the monthly costs associated with traditional call convergence solutions by creating:

• One phone number and one voice mail box for desk and mobile phones
• Busy/don't answer functionality, call forwarding and simultaneous bridged calling
• Web Portal for messaging and voice to allow employees the option to change their call routing based on preference
• Interactive voice recognition (IVR), speech-to-text and text-to-speech capability
• Company controlled phone numbers
• Instant communications that improve user productivity, manager visibility, and communication reliability
• Advanced architecture and algorithmic least cost routing

West Monroe Partners has implemented this proven technology and process, and witnessed an average of 30-40% reduction in existing costs associated with telecommunication provider charges. In addition, OneCall Business Communications solution doesn't require extensive set-up time - with West Monroe Partners services it is simple to implement and roll-out to your organization, so you can quickly realize the operational and cost-savings benefits.

Do you want to see how your company can take advantage of these savings? Please contact Dan Belmont - Director of Telecommunications at dbelmont@westmonroepartners.com or by calling 312-980-9385. To learn more about OneCall, visit our website.

About West Monroe Partners

West Monroe Partners is an international, full-service business and technology consulting firm focused on guiding organizations through projects that fundamentally transform their business. With the experience to create the most ambitious visions as well as the skills to implement the smallest details of our client's most critical projects, West Monroe Partners is a proven provider of growth and efficiency to large enterprises, as well as more nimble middle-market organizations. Our more than 300 consulting professionals drive better business results by harnessing our collective experience across a range of industries, serving clients out of offices across the US and Canada.

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