|
| [April 25, 2012] |
 |
Interactive Intelligence Reports First-Quarter 2012 Financial Results
INDIANAPOLIS --(Business Wire)--
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of
unified IP business communications solutions, has announced financial
results for its first quarter ended March 31, 2012.
"Our first quarter was highlighted by rapid growth in cloud-based
revenue, which continues to have a positive impact on the growth and
scale of our overall recurring revenues," said Interactive Intelligence
founder and CEO, Dr. Donald Brown. "For the first quarter, a higher mix
of cloud-based orders and the structure of certain product orders
resulted in more revenues being deferred to future quarters. These
factors also contributed to the 48 percent year-over-year growth in our
total billed and unbilled deferred revenues. We are optimistic about our
outlook for the remainder of the year, and we are maintaining our
revenue, order growth and profitability guidance for 2012."
Brown added: "Our pipeline of opportunities is strong and growing, and
we believe we are well positioned to leverage the sales and marketing,
and research and development investments we are making in our business.
We continue to gain share at the high end of the contact center market,
and we believe our continued success in winning large cloud customers
supports our view that we have a sustainable long-term advantage in the
fastest growing segment of the overall contact center market."
First Quarter 2012 Financial Highlights:
-
Orders: Cloud-based orders increased 19 percent and total
orders increased 6 percent, both compared to the first quarter of
2011. The company signed 60 new customers during the first quarter of
2012, including 11 new customers for its cloud-based offering. The
average new customer cloud-based order was $748,000, up from $488,000
during the same quarter last year.
-
Revenues: Total revenues were $52.8 million, an increase of 11
percent on a year-over-year basis. Recurring revenues, which include
both maintenance and cloud revenues, increased 31 percent to $27.6
million and accounted for 52 percent of total revenues. Cloud-based
revenues increased 81 percent year-over-year to $5.0 million. Product
revenues were $19.4 million and services revenues were $5.7 million,
compared to $20.4 million and $6.2 million, respectively, for the
first quarter of last year.
-
Total Deferred Revenues: Deferred revenues increased to $77.8
million as of March 31, 2012 compared to $61.0 million as of March 31,
2011. The amount of unbilled future cloud-based revenues as of March
31, 2012 increased to $40.6 million from $18.6 million as of March 31,
2011. The combination of deferred revenues and unbilled future cloud
revenues was $118.4 million as of March 31, 2012, up 49 percent
compared to $79.6 million as of March 31, 2011.
-
Operating Income: GAAP operating income for the first quarter
was $0.3 million, compared to $4.9 million for the first quarter of
2011. Non-GAAP operating income was $2.4 million, compared to $6.8
million for the first quarter of 2011. The year-over-year decline in
operating income was primarily due to the shift toward cloud-based
orders, which are recognized over the life of the contract. In
addition, as previously discussed, the company increased investments
in sales and marketing and research and development during the first
quarter of 2012 to expand its product leadership and its share in the
cloud-based market.
-
Net Income: GAAP net income for the first quarter was $0.2
million, or $0.01 per diluted share based on a 34 percent effective
tax rate and 20.0 million weighted average shares outstanding. This
compares to GAAP net income of $3.1 million, or $0.16 per diluted
share based on a 35.5 percent effective tax rate and 19.8 million
weighted average shares outstanding for the same period last year.
Non-GAAP
net income for the first quarter was $1.9 million, or $0.09 per
diluted share based on a 24 percent annual effective non-GAAP tax
rate. This compares to non-GAAP net income of $5.5 million, or $0.28
per diluted share for the same period last year.
A reconciliation of GAAP to non-GAAP financial measures has been
provided in the financial statement tables included with this press
release. An explanation of these measures is also included below under
the heading "Non-GAAP Measures."
Additional First Quarter 2012 and Recent
Highlights:
-
The company acquired certain assets of its South African reseller,
ATIO Corp. Pty Ltd. in January, and acquired its Netherlands reseller,
Brightware B.V. in April, continuing its strategy of growing its
operations in key international markets.
-
CRM magazine named Interactive Intelligence Contact Center
Infrastructure Service Leader winner for 2012, beating out larger
competitors based on company direction, customer satisfaction and cost.
Interactive Intelligence will host a conference call today at 4:30 p.m.
Eastern time (EDT) to review the company's financial results for the
first quarter of 2012. To access the teleconference, please dial 1
877.324.1969 at least five minutes prior to the start of the call. Ask
for the teleconference by the following name: "Interactive Intelligence
first quarter earnings call."
The teleconference will also be broadcast live on the company's investor
relations' page at http://investors.inin.com.
An archive of the teleconference will be posted following the call.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider
of contact center automation, unified communications, and business
process automation software and services. The company's unified IP
business communications solutions, which can be deployed on-premise or
via the cloud, are ideal for industries such as financial services,
insurance, outsourcers, collections, and utilities. Interactive
Intelligence was founded in 1994 and has more than 4,500 customers
worldwide. The company is among Forbes Magazine's 2011 Best Small
Companies in America and Software Magazine's 2011 Top 500 Global
Software and Service Providers. It employs more than 1,000 people and is
headquartered in Indianapolis, Indiana. The company has offices
throughout North America, Latin America, Europe, Middle East, Africa and
Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or info@inin.com; on the Net: www.inin.com.
Non-GAAP Measures
The non-GAAP measures shown in this release include revenue which was
not recognized on a GAAP basis due to purchase accounting adjustments
and exclude non-cash stock-based compensation expense for stock options,
the amortization of certain intangible assets related to acquisitions by
the company and non-cash income tax expense. Reconciliations of these
non-GAAP measures to the most directly comparable GAAP measures are
included with the financial information included in this press release.
These measures are not in accordance with, or an alternative for, GAAP
and may be different from non-GAAP measures used by other companies.
Stock-based compensation expense and amortization of intangibles related
to acquisitions are non-cash and certain amounts of income tax expense
are non-cash. Management believes that the presentation of non-GAAP
results, when shown in conjunction with corresponding GAAP measures,
provides useful information to management and investors regarding
financial and business trends related to the company's results of
operations. Further, management believes that these non-GAAP measures
improve management's and investors' ability to compare the company's
financial performance with other companies in the technology industry.
Because stock-based compensation expense, non-cash income tax expense
amounts and amortization of intangibles related to acquisitions can vary
significantly between companies, it is useful to compare results
excluding these amounts. Management also uses financial statements that
exclude stock-based compensation expense related to stock options,
non-cash income tax amounts and amortization of intangibles related to
acquisitions for its internal budgets.
This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Among the factors that could cause
actual results to differ materially are the following: rapid
technological changes in the industry; the company's ability to maintain
profitability; to manage successfully its growth; to manage successfully
its increasingly complex third-party relationships resulting from the
software and hardware components being licensed or sold with its
solutions; to maintain successful relationships with certain suppliers
which may be impacted by the competition in the technology industry; to
maintain successful relationships with its current and any new partners;
to maintain and improve its current products; to develop new products;
to protect its proprietary rights adequately; to successfully integrate
acquired businesses; and other factors described in the company's SEC
filings, including the company's latest annual report on Form 10-K.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
respective owners.
|
Interactive Intelligence Group, Inc.
|
|
Condensed Consolidated Statements of Income
|
|
(in thousands, except per share amounts)
|
|
(unaudited)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended
|
|
|
|
|
|
March 31,
|
|
|
|
|
|
2012
|
|
2011
|
|
Revenues:
|
|
|
|
|
|
|
Product
|
|
$
|
19,435
|
|
|
$
|
20,424
|
|
|
|
Recurring
|
|
|
27,639
|
|
|
|
21,088
|
|
|
|
Services
|
|
|
5,694
|
|
|
|
6,218
|
|
|
|
|
Total revenues
|
|
|
52,768
|
|
|
|
47,730
|
|
|
Costs of revenues:
|
|
|
|
|
|
|
Product
|
|
|
5,652
|
|
|
|
6,196
|
|
|
|
Recurring
|
|
|
7,240
|
|
|
|
5,282
|
|
|
|
Services
|
|
|
4,574
|
|
|
|
3,712
|
|
|
|
Amortization of intangible assets
|
|
|
35
|
|
|
|
35
|
|
|
|
|
Total cost of revenues
|
|
|
17,501
|
|
|
|
15,225
|
|
|
Gross profit
|
|
|
35,267
|
|
|
|
32,505
|
|
|
Operating expenses:
|
|
|
|
|
|
|
Sales and marketing
|
|
|
17,422
|
|
|
|
14,157
|
|
|
|
Research and development
|
|
|
10,380
|
|
|
|
8,147
|
|
|
|
General and administrative
|
|
|
6,888
|
|
|
|
5,095
|
|
|
|
Amortization of intangible assets
|
|
|
301
|
|
|
|
184
|
|
|
|
|
Total operating expenses
|
|
|
34,991
|
|
|
|
27,583
|
|
|
Operating income
|
|
|
276
|
|
|
|
4,922
|
|
|
Other income (expense):
|
|
|
|
|
|
|
Interest income, net
|
|
|
182
|
|
|
|
43
|
|
|
|
Other expense
|
|
|
(184
|
)
|
|
|
(166
|
)
|
|
Total other income (expense)
|
|
|
(2
|
)
|
|
|
(123
|
)
|
|
Income before income taxes
|
|
|
274
|
|
|
|
4,799
|
|
|
Income tax expense
|
|
|
85
|
|
|
|
1,704
|
|
|
Net income
|
|
$
|
189
|
|
|
$
|
3,095
|
|
|
|
|
|
|
|
|
|
|
Net income per share:
|
|
|
|
|
|
Basic
|
|
$
|
0.01
|
|
|
$
|
0.17
|
|
|
Diluted
|
|
|
0.01
|
|
|
|
0.16
|
|
|
|
|
|
|
|
|
|
|
Shares used to compute net income per share:
|
|
|
|
|
|
Basic
|
|
|
19,099
|
|
|
|
18,417
|
|
|
Diluted
|
|
|
20,020
|
|
|
|
19,780
|
|
|
|
|
|
|
|
|
|
|
|
|
Interactive Intelligence Group, Inc.
|
|
Reconciliation of Supplemental Financial Information
|
|
(in thousands, except per share amounts)
|
|
(unaudited)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended
|
|
|
|
|
|
March 31,
|
|
|
|
|
|
2012
|
|
2011
|
|
|
|
|
|
|
|
|
|
Recurring revenue, as reported
|
|
$
|
27,639
|
|
|
$
|
21,088
|
|
|
Purchase accounting adjustments
|
|
|
130
|
|
|
|
59
|
|
|
Non-GAAP recurring revenue
|
|
$
|
27,769
|
|
|
$
|
21,147
|
|
|
|
|
|
|
|
|
|
|
Recurring revenue gross profit as reported
|
|
$
|
20,399
|
|
|
$
|
15,806
|
|
|
Purchase accounting adjustments
|
|
|
130
|
|
|
|
59
|
|
|
Non-cash stock-based compensation expense
|
|
|
122
|
|
|
|
105
|
|
|
Non-GAAP recurring revenue gross profit
|
|
$
|
20,651
|
|
|
$
|
15,970
|
|
|
Non-GAAP recurring revenue gross margin
|
|
|
74.4
|
%
|
|
|
75.5
|
%
|
|
|
|
|
|
|
|
|
|
Services revenue, as reported
|
|
$
|
5,694
|
|
|
$
|
6,218
|
|
|
Purchase accounting adjustments
|
|
|
-
|
|
|
|
31
|
|
|
Non-GAAP services revenue
|
|
$
|
5,694
|
|
|
$
|
6,249
|
|
|
|
|
|
|
|
|
|
|
Services revenue gross profit as reported
|
|
$
|
1,120
|
|
|
$
|
2,506
|
|
|
Purchase accounting adjustments
|
|
|
-
|
|
|
|
31
|
|
|
Non-cash stock-based compensation expense
|
|
|
34
|
|
|
|
25
|
|
|
Non-GAAP services revenue gross profit
|
|
$
|
1,154
|
|
|
$
|
2,562
|
|
|
Non-GAAP services revenue gross margin
|
|
|
20.3
|
%
|
|
|
41.0
|
%
|
|
|
|
|
|
|
|
|
|
Total revenue, as reported
|
|
$
|
52,768
|
|
|
$
|
47,730
|
|
|
Purchase accounting adjustments
|
|
|
130
|
|
|
|
90
|
|
|
Non-GAAP total revenue
|
|
$
|
52,898
|
|
|
$
|
47,820
|
|
|
|
|
|
|
|
|
|
|
Operating income, as reported
|
|
$
|
276
|
|
|
$
|
4,922
|
|
|
Purchase accounting adjustments
|
|
|
588
|
|
|
|
510
|
|
|
Non-cash stock-based compensation expense
|
|
|
1,579
|
|
|
|
1,318
|
|
|
Non-GAAP operating income
|
|
$
|
2,443
|
|
|
$
|
6,750
|
|
|
Non-GAAP operating margin
|
|
|
4.6
|
%
|
|
|
14.1
|
%
|
|
|
|
|
|
|
|
|
|
|
|
Interactive Intelligence Group, Inc.
|
|
Reconciliation of Supplemental Financial Information
|
|
(in thousands, except per share amounts)
|
|
(unaudited)
|
|
|
|
|
|
|
|
|
|
Three Months Ended
|
|
|
|
|
March 31,
|
|
|
|
|
2012
|
|
2011
|
|
Net income, as reported
|
|
$
|
189
|
|
|
$
|
3,095
|
|
Purchase accounting adjustments:
|
|
|
|
|
|
Increase to revenues:
|
|
|
|
|
|
|
Recurring
|
|
|
130
|
|
|
|
59
|
|
|
Services
|
|
|
-
|
|
|
|
31
|
|
Reduction of operating expenses:
|
|
|
|
|
|
|
Customer relationships
|
|
|
256
|
|
|
|
139
|
|
|
Technology
|
|
|
35
|
|
|
|
35
|
|
|
Non-compete agreements
|
|
|
45
|
|
|
|
45
|
|
|
Acquisition costs
|
|
|
122
|
|
|
|
201
|
|
|
Total
|
|
|
588
|
|
|
|
510
|
|
Non-cash stock-based compensation expense:
|
|
|
|
|
|
|
Cost of recurring revenues
|
|
|
122
|
|
|
|
105
|
|
|
Cost of services revenues
|
|
|
34
|
|
|
|
25
|
|
|
Sales and marketing
|
|
|
533
|
|
|
|
392
|
|
|
Research and development
|
|
|
397
|
|
|
|
408
|
|
|
General and administrative
|
|
|
493
|
|
|
|
388
|
|
|
Total
|
|
|
1,579
|
|
|
|
1,318
|
|
Non-cash income tax expense
|
|
|
(501
|
)
|
|
|
549
|
|
Non-GAAP net income
|
|
$
|
1,855
|
|
|
$
|
5,472
|
|
|
|
|
|
|
|
|
Diluted EPS, as reported
|
|
$
|
0.01
|
|
|
$
|
0.16
|
|
Purchase accounting adjustments
|
|
|
0.03
|
|
|
|
0.03
|
|
Non-cash stock-based compensation expense
|
|
|
0.08
|
|
|
|
0.07
|
|
Non-cash income tax expense
|
|
|
(0.03
|
)
|
|
|
0.02
|
|
Non-GAAP diluted EPS
|
|
$
|
0.09
|
|
|
$
|
0.28
|
|
|
|
|
|
|
|
|
|
|
Interactive Intelligence Group, Inc.
|
|
Condensed Consolidated Balance Sheets
|
|
(in thousands)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
March 31,
|
|
December 31,
|
|
|
|
|
|
|
2012
|
|
2011
|
|
|
|
|
|
|
(unaudited)
|
|
|
|
Assets
|
|
|
|
|
|
Current assets:
|
|
|
|
|
|
|
Cash and cash equivalents
|
|
$
|
25,616
|
|
$
|
28,465
|
|
|
|
Short-term investments
|
|
|
39,076
|
|
|
40,589
|
|
|
|
Accounts receivable, net
|
|
|
51,679
|
|
|
56,331
|
|
|
|
Deferred tax assets, net
|
|
|
8,303
|
|
|
8,952
|
|
|
|
Prepaid expenses
|
|
|
11,910
|
|
|
11,474
|
|
|
|
Other current assets
|
|
|
5,120
|
|
|
4,966
|
|
|
|
|
Total current assets
|
|
|
141,704
|
|
|
150,777
|
|
|
Long-term investments
|
|
|
24,440
|
|
|
23,415
|
|
|
Property and equipment, net
|
|
|
19,454
|
|
|
18,304
|
|
|
Goodwill
|
|
|
28,494
|
|
|
22,696
|
|
|
Intangible assets, net
|
|
|
16,071
|
|
|
15,029
|
|
|
Other assets, net
|
|
|
2,423
|
|
|
2,581
|
|
|
Total assets
|
|
$
|
232,586
|
|
$
|
232,802
|
|
|
|
|
|
|
|
|
|
|
|
Liabilities and Shareholders' Equity
|
|
|
|
|
|
Current liabilities:
|
|
|
|
|
|
|
Accounts payable and accrued liabilities
|
|
$
|
13,329
|
|
$
|
16,545
|
|
|
|
Accrued compensation and related expenses
|
|
|
6,209
|
|
|
8,870
|
|
|
|
Deferred product revenues
|
|
|
4,633
|
|
|
3,870
|
|
|
|
Deferred services revenues
|
|
|
58,441
|
|
|
57,423
|
|
|
|
|
Total current liabilities
|
|
|
82,612
|
|
|
86,708
|
|
|
Deferred revenue
|
|
|
14,708
|
|
|
14,141
|
|
|
Deferred tax liabilities, net
|
|
|
876
|
|
|
1,688
|
|
|
Other long-term liabilities
|
|
|
300
|
|
|
291
|
|
|
Total liabilities
|
|
|
98,496
|
|
|
102,828
|
|
|
|
|
|
|
|
|
|
|
|
Shareholders' equity:
|
|
|
|
|
|
|
Preferred stock
|
|
|
-
|
|
|
-
|
|
|
|
Common stock
|
|
|
192
|
|
|
190
|
|
|
|
Additional paid-in-capital
|
|
|
122,956
|
|
|
119,644
|
|
|
|
Accumulated other comprehensive income (loss)
|
|
|
420
|
|
|
(193
|
)
|
|
|
Retained earnings
|
|
|
10,522
|
|
|
10,333
|
|
|
|
|
Total shareholders' equity
|
|
|
134,090
|
|
|
129,974
|
|
|
Total liabilities and shareholders' equity
|
|
$
|
232,586
|
|
$
|
232,802
|
|
|
|
|
|
|
|
|
|
|
|
Interactive Intelligence Group, Inc.
|
|
Condensed Consolidated Statements of Cash Flows
|
|
(in thousands)
|
|
(unaudited)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended
|
|
|
|
|
|
March 31,
|
|
|
|
|
|
2012
|
|
2011
|
|
|
|
|
|
|
|
|
|
Operating activities:
|
|
|
|
|
|
Net income
|
|
$
|
189
|
|
|
$
|
3,095
|
|
|
Adjustments to reconcile net income to net cash provided by
operating activities:
|
|
|
|
|
|
|
Depreciation, amortization and other non-cash items
|
|
|
2,051
|
|
|
|
1,481
|
|
|
|
Stock-based compensation expense
|
|
|
1,579
|
|
|
|
1,318
|
|
|
|
Tax benefits from stock-based payment arrangements
|
|
|
(70
|
)
|
|
|
(862
|
)
|
|
|
Deferred income tax
|
|
|
(163
|
)
|
|
|
34
|
|
|
|
Accretion of investment income
|
|
|
112
|
|
|
|
(682
|
)
|
|
|
Gain on disposal of fixed assets
|
|
|
25
|
|
|
|
-
|
|
|
|
Changes in operating assets and liabilities:
|
|
|
|
|
|
|
|
Accounts receivable
|
|
|
5,771
|
|
|
|
(49
|
)
|
|
|
|
Prepaid expenses
|
|
|
(394
|
)
|
|
|
(1,311
|
)
|
|
|
|
Other current assets
|
|
|
(154
|
)
|
|
|
272
|
|
|
|
|
Other assets
|
|
|
158
|
|
|
|
(128
|
)
|
|
|
|
Accounts payable and accrued liabilities
|
|
|
(2,973
|
)
|
|
|
(1,598
|
)
|
|
|
|
Accrued compensation and related expenses
|
|
|
(2,835
|
)
|
|
|
(1,585
|
)
|
|
|
|
Deferred product revenues
|
|
|
518
|
|
|
|
1,793
|
|
|
|
|
Deferred services revenues
|
|
|
605
|
|
|
|
4,889
|
|
|
Net cash provided by operating activities
|
|
|
4,419
|
|
|
|
6,667
|
|
|
|
|
|
|
|
|
|
|
Investing activities:
|
|
|
|
|
|
Sales of available-for-sale investments
|
|
|
21,908
|
|
|
|
21,028
|
|
|
Purchases of available-for-sale investments
|
|
|
(21,300
|
)
|
|
|
(22,740
|
)
|
|
Purchases of property and equipment
|
|
|
(2,569
|
)
|
|
|
(2,139
|
)
|
|
Acquisition, net of cash
|
|
|
(7,042
|
)
|
|
|
(4,111
|
)
|
|
Unrealized gain on investment
|
|
|
-
|
|
|
|
26
|
|
|
Net cash used in investing activities
|
|
|
(9,003
|
)
|
|
|
(7,936
|
)
|
|
|
|
|
|
|
|
|
|
Financing activities:
|
|
|
|
|
|
Proceeds from stock options exercised
|
|
|
1,271
|
|
|
|
3,881
|
|
|
Proceeds from issuance of common stock
|
|
|
141
|
|
|
|
96
|
|
|
Employee taxes withheld for restricted stock units
|
|
|
253
|
|
|
|
-
|
|
|
Tax benefits from stock-based payment arrangements
|
|
|
70
|
|
|
|
862
|
|
|
Net cash provided by financing activities
|
|
|
1,735
|
|
|
|
4,839
|
|
|
|
|
|
|
|
|
|
|
Net (decrease) increase in cash and cash equivalents
|
|
|
(2,849
|
)
|
|
|
3,570
|
|
|
Cash and cash equivalents, beginning of period
|
|
|
28,465
|
|
|
|
48,300
|
|
|
Cash and cash equivalents, end of period
|
|
$
|
25,616
|
|
|
$
|
51,870
|
|
|
|
|
|
|
|
|
|
|
Cash paid during the period for:
|
|
|
|
|
|
Income taxes
|
|
$
|
2,094
|
|
|
$
|
842
|
|
|
|
|
|
|
|
|
|
|
Other non-cash item:
|
|
|
|
|
|
Purchases of property and equipment payable at end of period
|
|
|
(234
|
)
|
|
|
(746
|
)
|
|
|
|
|
|
|
|
|
|
|
|
Supplemental Data
|
|
(Dollars in thousands)
|
|
(unaudited)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
2011
|
|
2012
|
|
|
|
|
|
Q1
|
|
Q2
|
|
Q3
|
|
Q4
|
|
Total
|
|
Q1
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Margins (GAAP):
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Product
|
|
|
70.2%
|
|
|
73.9%
|
|
|
69.9%
|
|
|
78.7%
|
|
|
73.5%
|
|
|
70.9%
|
|
|
Recurring
|
|
|
74.5%
|
|
|
73.6%
|
|
|
73.2%
|
|
|
74.5%
|
|
|
74.0%
|
|
|
73.8%
|
|
|
Services
|
|
|
40.3%
|
|
|
28.0%
|
|
|
27.9%
|
|
|
22.7%
|
|
|
29.9%
|
|
|
19.7%
|
|
|
Overall
|
|
|
68.1%
|
|
|
68.9%
|
|
|
66.7%
|
|
|
71.1%
|
|
|
68.8%
|
|
|
66.8%
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Year-over-year Revenue Growth (GAAP):
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Product
|
|
|
31.5%
|
|
|
33.7%
|
|
|
7.3%
|
|
|
9.0%
|
|
|
18.7%
|
|
|
-4.8%
|
|
|
Recurring
|
|
|
30.3%
|
|
|
35.1%
|
|
|
45.7%
|
|
|
22.8%
|
|
|
33.0%
|
|
|
31.1%
|
|
|
Services
|
|
|
87.7%
|
|
|
30.4%
|
|
|
26.3%
|
|
|
4.3%
|
|
|
31.6%
|
|
|
-8.4%
|
|
|
Overall
|
|
|
36.3%
|
|
|
33.9%
|
|
|
24.6%
|
|
|
13.9%
|
|
|
26.0%
|
|
|
10.6%
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Orders:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Over $1 million
|
|
|
3
|
|
|
5
|
|
|
3
|
|
|
6
|
|
|
17
|
|
|
6
|
|
|
Between $250,000 and $1 million
|
|
|
24
|
|
|
27
|
|
|
14
|
|
|
31
|
|
|
96
|
|
|
11
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Number of new customers
|
|
|
65
|
|
|
81
|
|
|
54
|
|
|
101
|
|
|
301
|
|
|
60
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Average new customer order:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Overall
|
|
$
|
275
|
|
$
|
240
|
|
$
|
316
|
|
$
|
257
|
|
$
|
267
|
|
$
|
237
|
|
|
Cloud-based
|
|
|
488
|
|
|
282
|
|
|
3,691
|
|
|
689
|
|
|
720
|
|
|
748
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
ININ-G
[ Back To Cloud Data Center Homepage's Homepage ]
|
Best Practices for Deploying a Contact Center in the Cloud 
