Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  Mobile ringtones, camera flashes disturb Grand Mosque tranquility

[September 01, 2010]

Mobile ringtones, camera flashes disturb Grand Mosque tranquility

MAKKAH, Sep 02, 2010 (Arab News - McClatchy-Tribune Information Services via COMTEX) -- As hundreds of thousands of pilgrims throng the Grand Mosque in pursuit of blessings in the last 10 days of Ramadan, the growing phenomenon of irritating mobile phones is disturbing the worshippers.


Ringtones from thousands of mobile phones have reached the level of spoiling the pious and spiritual air at the holy mosque. It has almost killed the tranquility of worshippers. Moreover, on a tour of any nook and corner of the holiest shrine in Islam, worshippers are also encountering the flashes of cameras, Al-Riyadh Arabic daily reported.

The moment when the obligatory prayers are over, a tsunami of ringtones from tens of thousands of mobile phones seem to befall on the ears of the faithful. Various musical ringtones compete with the chanting and supplication of the faithful. The most unfortunate aspect of this phenomenon is that a large number of Umrah pilgrims are using mobile phones while performing the lesser pilgrimage. It seems that some pilgrims cannot finish the ritual without making mobile phone calls. There are some others, who are not at all concerned about the extent of annoyance and inconvenience they are causing to other pilgrims.

An Al-Riyadh correspondent noticed that some pilgrims were engaged in mobile phone talks for long periods of time while circulating around the Kaaba as part of their Umrah ritual.

Others were seen sending text messages. Many pilgrims were also seen engaged in long conversations with their family members and friends while performing the ritual of Sa'ai between Safa and Marwa hills. A number of them were even talking about the progress of commercial projects being implemented back home.

Some worshippers were seen engaged in mobile calls while they were entering or going out of the holy mosque. This creates further disturbance to the faithful in addition to a heavy rush at the main gates and entrances of the Grand Mosque.

Many pilgrims have expressed their displeasure over the tendency of those in creating disturbance and nuisance by talking loudly while answering calls.

Some pilgrims and visitors to the holy mosque are engaged in illegal photography inside Mataf. They are eager to take the maximum number of souvenir photographs of their presence in front of the Holy Kaaba. A few of them were also found recording videos.

A 60-year-old pilgrim was found taking snaps of various shots. Some pilgrims were found taking photographs on the third and upper floors of the Grand Mosque, where they can do photos and record videos easily as there is no rush and the number of security officials is also limited there.

To see more of the Arab News or to subscribe to the newspaper, go to http://www.arabnews.com. Copyright (c) 2010, Arab News, Jeddah, Saudi Arabia Distributed by McClatchy-Tribune Information Services. For more information about the content services offered by McClatchy-Tribune Information Services (MCT), visit www.mctinfoservices.com, e-mail services@mctinfoservices.com, or call 866-280-5210 (outside the United States, call +1 312-222-4544).

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos