Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Entanet highlights Annex M as major opportunity for reseller partners

[July 23, 2010]

Entanet highlights Annex M as major opportunity for reseller partners

(M2 PressWIRE Via Acquire Media NewsEdge) In its latest opinion article, leading wholesale broadband provider Entanet describes the forthcoming Annex M service in terms of how it enables broadband customers to increase the upload speed of their connection by trading some of their download speed and also the potential opportunities it will offer resellers.


Annex M is a new feature that is only available on ADSL2+ connections. It enables broadband users to increase the upload speed of their connection by trading some of their download speed. It also guarantees an upstream throughput of 85% of the upstream sync rate between the hours of 8am and 5pm Monday to Friday, excluding UK public and bank holidays.

Entanet's Head of Operations, Neil Watson, explains: "Annex M is an additional feature that an end user can choose to add to their ADSL2+ connection for an additional monthly fee. Entanet's reseller partners can earn ongoing commission from this monthly charge. Additionally, the availability of Annex M can help resellers promote and sell additional services that this feature supports, such as SaaS and VoIP, enabling them to profit from additional revenue streams and maintain control of their customer relationships by providing a complete connectivity solution." Entanet has been closely involved with the BT trials of Annex M and says the results have been extremely positive. "So far we have seen that, in the majority of cases, the actual performance of Annex M has been well beyond BT's (and Entanet's) original expectations", says Watson.

To find out more about the new service, which should be available from next month, and to read the article in full, visit http://opinion.enta.net/2010/07/22/annex-m-%E2%80%93what%E2%80%99s-it-all-ab out/.

((Comments on this story may be sent to info@m2.com)) (c) 2010 M2 COMMUNICATIONS

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos