Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Pryor, Kerry Legislation to Improve Internet and Technology Access for Blind and Deaf Clears Hurdle

[July 16, 2010]

Pryor, Kerry Legislation to Improve Internet and Technology Access for Blind and Deaf Clears Hurdle

Jul 16, 2010 (Congressional Documents and Publications/ContentWorks via COMTEX) -- July 15, 2010 Contact: Pryor, Michael Teague, 501-324-6336 Kerry, Whitney Smith, 202-224-4159 Pryor, Kerry Legislation to Improve Internet and Technology Access for Blind and Deaf Clears Hurdle WASHINGTON, D.C. - U.S. Senators Mark Pryor (D-AR) and John Kerry (D-MA) announced today that their legislation to improve access to the Internet and other technologies for blind and deaf individuals has passed the Senate Commerce Committee. The bill can now be considered by the full Senate.


"The Internet and mobile devices can open up doors for Americans with disabilities, giving people new tools to help them communicate, learn, or run a business. As the 20th Anniversary of the Americans with Disabilities Act approaches, now is the time to ensure that every individual has access to today's innovative technologies. This legislation will help us achieve this goal and give all Americans the opportunity to fully participate and compete in the 21st Century marketplace." "In the digital age, an inclusive America demands that no person with a disability is left behind either online or offline," said Sen. Kerry. "The goal of our bill is crystal clear. We must ensure that Americans with disabilities have every opportunity to access our shared communications infrastructure. Anything less than our best effort dishonors the Americans with Disabilities Act and all that's been accomplished over the twenty years since its passage." The Equal Access to 21st Century Communications Act will improve overall access to audio and visual materials on the Internet for the deaf and blind. Specifically, the legislation will: *Create a one-stop shop for information on online products and services available to blind and deaf individuals; *Close existing gaps in accessibility by requiring technology like smart devices, including an iPhone or Blackberry, to be hearing aid compatible; *Require that programming shown on television also be closed captioned and video described when it is posted on the Internet. ex., nightly news, Razorback games, Lost; *Require video programming devices, such mp3 players and DVRs, to be capable of closed captioning, video description and emergency alerts; and *Authorize federal support for specialized equipment for deaf or blind individuals.

--30--

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos