Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  Toronto Braces for G20 With Next-Generation Communications Solutions

[June 17, 2010]

Toronto Braces for G20 With Next-Generation Communications Solutions

NEW YORK, NY, Jun 17, 2010 (MARKETWIRE via COMTEX) -- Send Word Now, the leading provider of on-demand alerting, response, and incident management services, announced today that several local and international organizations plan to use its communication and incident management software during the Toronto G20 summit on June 26 to June 27, 2010, a high-profile meeting of national leaders and economic specialists from around the globe.


These organizations will use the Send Word Now platform to communicate and coordinate with senior management, crisis responders, and employees in downtown Toronto and beyond. They plan to send alerts to instantly update stakeholders during emergency situations, and to use Send Word Now's push conferencing feature to instantly bridge senior management officials into a conference call on the fly.

The Send Word Now service can help organizations and communities to communicate quickly and effective and can ultimately help save lives, should unexpected events take place.

"Send Word Now is pleased to be able to provide support and assistance to key customers in Toronto during this important global event," said Tony Schmitz, President and CEO of Send Word Now. The G20 Summit represents one of the largest security events in Canadian history, and will demand a considerable amount of resources from both public and private organizations. Organizations operating in Toronto, particularly in the downtown area, will be particularly susceptible to business disruptions and property damage throughout the weekend.

"We recommend that all organizations operating in Toronto work with a recognized notification expert, such as Send Word Now, to ensure that they have an airtight communication and incident response plan in place in advance of the G20 Summit," noted Schmitz. "It is critical that organizations maintain open and effective communication lines with employees, clients, partner organizations, and local officials, and Send Word Now is a simple and cost effective solution that easily meets this need." About Send Word Now Send Word Now is the leading provider of on-demand alerting and incident response services for both routine and emergency communication. The easy-to-use, web-based emergency notification service is used by government agencies, municipalities, universities, non-profit organizations and businesses, including many Fortune 500 companies, to ensure fast, effective, two-way communication in real-time. Send Word Now's Alert Tracer(R) provides a full audit trail of messages sent and received for after-action reporting and follow-up. Designed to reach anyone, anywhere, anytime, with any device over any type of connection, Send Word Now's mass notification system is capable of transmitting hundreds of thousands of voice and text messages in minutes. Visit our website at http://www.sendwordnow.com or email us at info@sendwordnow.com.

Press Contact: Michael Gambacorta (212) 379-4952 mgambacorta@sendwordnow.com http://www.sendwordnow.com SOURCE: Send Word Now mailto:mgambacorta@sendwordnow.com http://www.sendwordnow.com/

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos