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Cloud Call Center Community Featured Article

TMCNet:  ACS, A Xerox Company, Unveils Enterprise Cloud Solution to Provide Clients with Better Control and Business Agility

[May 24, 2010]

ACS, A Xerox Company, Unveils Enterprise Cloud Solution to Provide Clients with Better Control and Business Agility

DALLAS --(Business Wire)--

Affiliated Computer Services, Inc. (ACS (News - Alert)), A Xerox Company (NYSE: XRX), today launched the next generation of cloud computing by blending components of the private and public cloud to offer clients a service with enterprise-class security, reliability and compliance requirements.

The ACS Enterprise Cloud is an Infrastructure as a Service (IaaS) offering that is integrated into the company's ITIL-compliant ACS Management Platform in a multi-customer cloud environment. This new service offers cloud capabilities through an on-demand model to support the rapid deployment of standardized business applications.

With this solution, clients benefit from the ability to purchase cloud computing capabilities on a flexible model - with as much or as little service to meet their particular business demands, said Ken Stephens, senior vice president of global strategy and service management for ACS.

"This service takes the fog out of cloud computing," said Stephens. "They will know exactly what they are purchasing, when they are buying it and how much it is costing them. In today's challenging economic times, enterprises are increasingly demanding IT services that provide more flexibility and business agility as well as deliver significant cost savings.

He said with the Enterprise Cloud solution, ACS can help clients create their own roadmap to a secure, cloud computing environment without the upfront expenditures and with giving control of their business. This new business model is consistent with the approach Xerox and ACS are bringing to the market to help businesses focus on their core competencies.

ACS designed its cloud solution with key partners utilizing their certified Vblock Infrastructure Package recently announced by the Virtual Computing Environment coalition (VCE), which was formed by Cisco and EMC together with VMware/a>.


"By choosing to utilize a Vblock Infrastructure Package to enable its Enterprise Cloud solution, ACS will accelerate the creation and consumption of innovative, cost-effective and reliable cloud computing environments for its clients," said Manjula Talreja, vice president, Virtual Computing Environment coalition at Cisco.

ACS' Enterprise Cloud solution extends the ACS Management Platform (AMP v1.0) - delivered through a partnership with Novell utilizing its Intelligent Workload Management solutions - by adding cloud-centered functionality such as self-service provisioning, role-based access controls, automated OS and middleware configuration.

About Xerox

Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries. For more information, visit http://www.xerox.com, http://news.xerox.com or http://www.acs-inc.com. For investor information, visit http://www.xerox.com/investor.

Note to Editors: Xerox® and the sphere of connectivity design are trademarks of Xerox Corporation in the United States and/or other countries. Connect with ACS on Facebook or Twitter. For open commentary, industry perspectives and views from events visit http://www.facebook.com/xeroxcorp, http://twitter.com/xeroxcorp, http://twitter.com/xeroxevents, http://www.xerox.com/blogs or http://www.xerox.com/podcasts.

Cisco, Cisco Systems (News - Alert), Cisco Nexus, and Cisco Unified Computing System are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

EMC and CLARiiON are either registered trademarks or trademarks of EMC Corporation in the United States and other countries. RSA (News - Alert) and RSA envision are registered trademarks of RSA Security Inc.

VMware is a registered trademark and/or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. The use of the word "partner" or "partnership" does not imply a legal partnership relationship between VMware and any other company.


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