Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: IT services expenditure in the UAE projected to exceed US$1.8 billion in 2013 [Middle East and North Africa Business Report, Amman, Jordan]

[May 17, 2010]

IT services expenditure in the UAE projected to exceed US$1.8 billion in 2013 [Middle East and North Africa Business Report, Amman, Jordan]

(Middle East & North Africa Business Report (Amman, Jordan) Via Acquire Media NewsEdge) May 17--The UAE's IT services expenditure will exceed USD 1.8 billion by 2013, according to recent reports from IDC, a leading research company. In line with this, Raqmiyat, a leading UAE-based systems integrator, announced that it is eyeing a significant growth for its managed services division amidst a projected surge in demand in 2010. The company's optimistic expectation is also being driven by IDC's recent forecast that the UAE's IT services expenditure will increase at a compound annual growth rate of 12.4 per cent within the next three years.


According to Raqmiyat, companies in the Middle East are increasingly relying on automation, which opens up excellent opportunities for the company to offer its outsourcing and managed IT services to enterprises across the region. As a testament to its commitment to the regional market, the leading systems integrator and IT service provider is leveraging its Offshore Development Centre (ODC) in Chennai, India, with the aim of harnessing its IT services capabilities as a part of a global delivery model. The company is also currently looking at joint ventures and partnerships to expand the scope of its business in the GCC.

"As the market proceeds towards natural maturation, we expect the IT services sector to pick up in 2010 as economic conditions improve. Enterprises are now more driven to invest in managed services, which allows them to focus on their core business, new product development and market expansion while leaving operational details to outside experts," said Navneet Tandon, Vice President -- ERP & Services, Raqmiyat. "Service Level Agreement (SLA) based infrastructure, operations, application support and management services are the key services being increasingly adopted by enterprises from the managed services portfolio. In line with this, we are taking significant steps to grow our team with a huge addition for our operations in the UAE." As enterprises continue to explore and outsource their non-core services as a way to achieve strategic goals, improve customer satisfaction and reduce costs, managed services in the Middle East is geared up for continuous growth. Having identified the advantages in terms of maintaining a competitive edge and reducing costs of operation, the sectors that are significantly investing in managed services are banking, financial services, government, retail, airline and healthcare sectors. As one of the leaders in the market, Raqmiyat provides end-to-end solutions, from server consolidation, internet, infrastructure management, IT operations management; IT Infrastructure Library (ITIL) based service delivery to database management, applications management, enhancement and support.

"Amidst the current economic conditions, organisations are leaning towards models that can help them improve their processes through solutions that bring efficiency and value to their organization. Now more than ever, it is crucial for companies to optimise IT costs, and we believe that Software-as-a-Service and cloud computing are some of the ways that help customers to remain competitive despite the downturn. We are fully equipped to address regional companies' managed services requirements, and we will continue to invest in further enhancing the range of services we provide to our clients," concluded Tandon.

To see more of the Middle East and North Africa Business Report or to subscribe to the newspaper, go to http://www.menareport.com/.

Copyright (c) 2010, Middle East and North Africa Business Report, Amman, Jordan Distributed by McClatchy-Tribune Information Services.

For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos