Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  Friends, family have a wake for North Sacramento artist

[March 28, 2010]

Friends, family have a wake for North Sacramento artist

Mar 28, 2010 (The Sacramento Bee - McClatchy-Tribune Information Services via COMTEX) -- Wayne Kern was there Saturday, on the same gritty street where he turned other people's trash into art that graced homes and galleries.

There in his funky sculptures and mobiles. There in the funny and poignant stories of his life. There in a metal urn that held his remains.

In an eclectic memorial service for an eclectic artist, friends and family members gathered in the patio of Kern's favorite North Sacramento bar, The Bolt, right next to the makeshift studio where he created his art.

Kern, who died of leukemia this month just short of his 50th birthday, collected electrical cable, window screens, chipped glass and other discarded items from junkyards and trash bins. In his dilapidated studio, using few tools other than his hands, he recycled the materials into pieces that found their way into shops and galleries throughout Northern California.


"He lived life on his terms," said his best friend, Paul Watwood. Kern shunned material things, and was content to make just enough money to survive on a street frequented by prostitutes and drug dealers. "He was completely nonjudgmental," Watwood said.

Kern's mother, Louise, said her son was a talented artist even as a child.

"He would draw things that were so close to perfect," she said. "He wrote beautiful poems and short stories. Then he started making 'fork art,' " sculptures fashioned from silver forks. Macy's commissioned Kern to create giant butterflies for a Christmas window. His art once had a place at the Crocker. Many local galleries showed it.

"He had a gift," said his brother Chad.

Saturday's memorial was a party that Kern would have appreciated. As his beloved chocolate Labrador, Buddy, roamed the premises, the music blared, the beer flowed, and the stories tumbled out about Kern's creativity, wit and heart. Some of his art was sold in a silent auction, with the proceeds going to his mother. Kern also is survived by his sister, Sheri, and brothers Chad and Greg.

"I brought him a pack of regulars," Blanche Bone said, placing Marlboros next to her friend's ashes. "The last thing he said to me is that he wished he could have a cigarette. So here you go, Wayne." Kern, whose story was featured in The Bee in 2008, lived a hardscrabble life that he admitted included dalliances with drugs and alcohol. But he grew more stable and content as he got older, his brother Greg said.

"The best years of his life were the last eight years," Greg Kern said. "His artwork was appreciated, he had more friends than he could count, and he mellowed." But he was true to his nature all the way to the end, friends and family members said. He refused to take morphine to ease his pain, preferring to die with a clear mind.

Watwood called Kern "a genuine and loyal friend" who will be missed by a circle of friends of all income levels and backgrounds.

"I know that he's watching over us right now. So party on, like Wayne wants!" ------ Call The Bee's Cynthia Hubert, (916) 321-1082.

To see more of The Sacramento Bee, or to subscribe to the newspaper, go to http://www.sacbee.com/. Copyright (c) 2010, The Sacramento Bee, Calif.

Distributed by McClatchy-Tribune Information Services. For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos