Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Jail bid less than expected

[March 24, 2010]

Jail bid less than expected

JANESVILLE, Mar 24, 2010 (The Janesville Gazette - McClatchy-Tribune Information Services via COMTEX) -- A slow economy and competitive construction industry will save taxpayers money after the bid for Rock County Jail improvements was about $2.6 million less than expected.


The bid for the jail's new booking room, medical facility and security updates was $5.79 million compared to the $8.46 million budgeted.

"Obviously, I think contractors are really hungry. It was a really close bid," said Jeff Smith, county finance director. "Whenever we save the taxpayers money, we are very pleased." The county board is expected to approve the bid at its meeting Thursday.

The renovations include the first phase of the $56.5 million jail expansion and will be paid for with county sales taxes collected in 2008 and 2009, Smith said.

Other phases of the expansion remain on hold because alternative programs such as electronic monitoring, Workenders and Community RECAP have reduced the jail population, Sheriff Bob Spoden said.

The daily jail population is 70 to 100 inmates fewer than in previous years, Cmdr. Tom Gehl said.

"The development of these programs and the success of these programs has taken the pressure off of building housing," he said.

Four years ago, the county was considering a $50 million to $60 million expansion, Spoden said. Now, officials hope to never build beyond the first phase.

The renovations are necessities, he said, and they will upgrade outdated equipment.

The new booking room and sally port are needed to safely transport inmates between the jail and Rock County Courthouse, Spoden said.

The old booking room will be remodeled into an updated medical facility large enough to accommodate and separate men and women, he said.

Technological upgrades such as security features, cameras and fire alarm systems also are required, Spoden said.

Local contractors will be hired to do most of the work, he said. The county's goal was to hire locals.

On Tuesday, the sheriff's office was monitoring 626 inmates, including 432 in jail, 95 on electronic monitoring, 53 in Community RECAP and 46 on Workenders, Spoden said. The jail's rated capacity is 525 inmates.

Placing inmates in alternative programs saves the county money on jail food, health care and housing, Gehl said.

Construction could begin this year and finish after 18 months, Spoden said.

JAIL PLAN Below are highlights of the $56.5 million Rock County Jail expansion plan. The Rock County Sheriff's Office is moving forward with Phase 1. Officials hope other phases won't be needed for many years.

Phase 1: $5.79 million -- Kitchen equipment replacement -- Security electronics -- Fire alarm system -- Surveillance cameras -- Booking room -- Sally port -- Remodel medical room Phase 2: $17.73 million -- Build a 192-bed inmate housing building -- Heating system -- Fire alarm system Phase 3: $17.17 million -- Build a law enforcement building -- Demolish the Pinehurst Building -- Build an evidence garage -- Build a maintenance facility -- Expand the kitchen Phase 4: $12.55 million -- Build a three-story housing tower Phase 5: $615,000 -- Renovate existing jail pods To see more of The Janesville Gazette, or to subscribe to the newspaper, go to http://www.gazetteextra.com. Copyright (c) 2010, The Janesville Gazette, Wis.

Distributed by McClatchy-Tribune Information Services. For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos