Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: pay less and talk more

[March 20, 2010]

pay less and talk more

(XPRESS (United Arab Emirates) Via Acquire Media NewsEdge) Dubai Though he knows it's illegal, Canadian expatriate Nelson A. uses Skype to talk to his family in Toronto whenever he wants to.

"It doesn't make sense to pay so much money to phone my family when there's a cheaper alternative," the construction executive said. "Most of my friends use it." Babu, an Asian artist, also calls his family back home daily using one of the Voice Over Internet Protocol (VoIP) service providers. He buys calls credit online. "My 10-euro (Dh50.6) credit lasts for a month or more, even if I call my family daily," says Babu. The possibility of prosecution has not deterred people from using the illegal VoIP service.


PC shops in Bur Dubai's Computer Street' offer buyers the option to pre-load a laptop with Skype, which is banned in the UAE.

Real competition On Monday, the Telecommu-nications Regulatory Authority (TRA) said etisalat and du can now offer VoIP service. While this fanned hopes of cheaper phone calls in a nation where millions of blue-collar expatriate workers have no web access, Skype's Middle East head belittled the move as too little too late. "Until real competition is introduced in the UAE communications market, prices will be high and few new services will be deployed," Skype's Rouzbeh Pasha said.

For licensed operators, users and the VoIP black market, the effect of TRA's new policy is yet to be seen. A VoIP service provider currently charges 10 fils per minute for calls from Dubai to India ($10 or Dh36.7 for a six-hour VoIP credit).

A du spokesperson said: "The VoIP policy is progressive. We are committed to offer the best service at competitive rates." According to Abdullah Hashim, Senior Vice-President of etisalat, "There is a significant opportunity for businesses to leverage the advantages of an integrated network and the convergence of voice and data through a VoIP solution." The new policy Only du and etisalat are allowed to provide VoIP services, but the TRA's policy allows existing VoIP companies to collaborate with the licencees to legally provide their services. UAE academic and governmental bodies who are not covered by the prohibition can make PC-to-phone calls directly.

(c) 2009 Al Nisr Media FZ LLC. All rights reserved. Provided by Syndigate.info an Albawaba.com company

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos