Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Robots Compete For Sports Victory [Grunion Gazette, Long Beach, Calif.]

[March 19, 2010]

Robots Compete For Sports Victory [Grunion Gazette, Long Beach, Calif.]

(Grunion Gazette (Long Beach, CA) Via Acquire Media NewsEdge) Mar. 19--It's something one would expect to see in a sci-fi film, but the robots going head to head in a series of competitive soccer matches this weekend are of the nonfiction variety.


Since 1992, For Inspiration and Recognition of Science and Technology (FIRST) has hosted robotics competitions around the country to help young people get out of the classroom and experience physical applications for engineering and science.

This Friday and Saturday, the public is invited to watch the competition at the Long Beach Arena. Admission is free.

The engineering contest was originally started by inventor, physicist and entrepreneur Dean Kamen. Kamen, who is most famous for inventing the Segway Human Transporter, organized the first robotics competition in 1992; there were 28 teams that competed in a New Hampshire high school gymnasium. This year, more than 42,000 high school students will participate in FIRST robotics competitions nationwide, competing for more than $12 million in scholarships.

Each team of 15 to 25 high school students will design, build and operate a robot, explained FIRST Regional Director Jim Beck. The students are given six weeks to prepare their strategy and have a robot ready for game play. Teams also are required to come up with business models and raise $6,000 before they are accepted into the competition.

The soccer-style contest this year requires robots to traverse a half basketball court (barriers on the court include bumps up to 12 inches high) and kick a ball into a goal for points, Beck said. Points also can be earned if the approximately 120-pound robots are able to raise themselves off the ground from a platform in the center of the court. Mark Abrams has been a judge for FIRST Robotics Competitions in Southern California for nine years. This year, the Los Angeles resident and engineering site manager for Eaton Aerospace's hydraulic systems division, is leading the panel of 20 judges to award participants for sportsmanship, professionalism, machine design quality and more. Abrams said that while he initially planned to judge just one competition, he has returned year after year because the event helped him realize the importance of supporting young people interested in science and engineering.

"Classes have become focused on using software to design ... students haven't felt the greasy gears in their hands and had to figure out why things don't work," he said. "This is a real world application, and they get to experience that in a team environment.

"This is not just another science fair type of thing." Abrams said the competition is a fun, high-energy experience for both participants and spectators.

"This is true creativity in action, and it is a way to see the near impossible get done by high school students," he said.

The top three teams from Long Beach's competition will be invited to participate in the FIRST championship competition next month in Atlanta.

While there are many student teams from the Los Angeles area, Beck said there are no Long Beach students involved in this year's event. An estimated 10,000 spectators are expected to attend March 26 and March 27, Beck said.

The Long Beach Arena is located at 300 E. Ocean Blvd. For more information, visit www.usfirst.org.

To see more of the Grunion Gazette or to subscribe to the newspaper, go to http://www.gazettes.com/.

Copyright (c) 2010, Grunion Gazette, Long Beach, Calif.

Distributed by McClatchy-Tribune Information Services.

For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos