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Cloud Call Center Community Featured Article

TMCNet: Newfound Communications Rolls Out New VXML Dialer 3.0

[March 16, 2010]

Newfound Communications Rolls Out New VXML Dialer 3.0

Mar 08, 2010 (Close-Up Media via COMTEX) -- Newfound Communications, Inc., a provider of call recording, interactive voice response (IVR) and dialing solutions for the telecommunications industry, announced the availability of its VXML Dialer 3.0.


The company said the enhanced version offers a broad range of new features and functionality for call center operators and service providers to create and manage high-volume, outbound Interactive Voice Response (IVR) campaigns.

VXML Dialer 3.0 is designed to provide greater control, automation, and flexibility for outbound dialing campaigns, such as alerts, notifications, emergency response and customer service applications. New features include an enhanced Web dashboard, an outbound messaging wizard, improved VoiceXML integration, easier campaign setup and the ability to upload call records.

As with previous releases, the company noted, the VXML Dialer can prioritize and complete millions of outbound calls per day. The outbound dialing solution's multi-tenant architecture is ideal for service providers, hosting companies as well as enterprises. With the VXML Dialer, individual tenants, customers and departments can securely create, manage and monitor their own outbound IVR call campaigns. The newly designed dashboard provides campaign monitoring and call reporting for every account. It also allows tenant administrators to create and edit outbound messaging, initiate calls and pause dialing.

"The new version of VXML Dialer is taking outbound VoiceXML-based dialing to the next level. It offers an array of easy-to-use features now coupled with our continued performance and scalability," explained Kris Hopkins, President and CEO of Newfound Communications. "Perfect for cloud-based or Communications as a Service (CaaS) offerings and businesses alike, the industry now has a simple, flexible, standards-based tool to manage outbound customer service campaigns." In addition to playing professional recordings or synthesized text-to-speech with or without VoiceXML, the VXML Dialer delivers "live answer" and answering machine detection. Unlike most outbound APIs for IVR platforms, VXML Dialer will re-try calls for specific results (busy, no answer, line error, etc.) and prioritize calls for specific accounts, campaigns, time zones and individual calls. The VXML Dialer can also transfer calls to an agent during or at the end of a call.

Available Now, the VXML Dialer 3.0 supports Nuance Powered Software or Voxeo Prophecy as well as many other VoiceXML and CCXML platforms.

Newfound Communications is a provider of dialing, call recording and interactive voice response (IVR) solutions.

((Comments on this story may be sent to newsdesk@closeupmedia.com))

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