Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  Ensim Corporation Receives INTERNET TELEPHONY® Magazine’s Twelfth Annual Product of the Year Award

[February 23, 2010]

Ensim Corporation Receives INTERNET TELEPHONY® Magazine’s Twelfth Annual Product of the Year Award

Ensim (News - Alert) Unify Service Provider Edition Recognized for Outstanding Innovation Santa Clara, CA February 23, 2010 Ensim Corporation, the leading provider of change management, user provisioning and access control software, announced today that Technology Marketing Corporation’s (TMC (News - Alert)®) INTERNET TELEPHONY magazine has named Unify Service Provider Edition as a recipient of its 2009 Product of the Year Award.


Ensim Unify Service Provider Edition automates the day-to-day burden of provisioning, activating, configuring and managing a service provider’s Unified Communications (News - Alert) and Collaboration infrastructure throughout the customer product life cycle. Unify enables service providers to centrally create, control, and deliver hosted IP and application services based on Microsoft infrastructure.

“Ensim is committed to giving our customers the infrastructure management tools that keep them ahead of the cost and technology curve, including support for all the latest applications,” said Scott Young (News - Alert), vice president of marketing and product management at Ensim Corporation. “This award serves to validate the effectiveness of our product. With Unify Service Provider Edition, our service provider customers can focus on delivering their hosted services to customers and lowering their operating costs.” “Internet Telephony is happy to recognize and honor Ensim for their development of IP communications technology. With Ensim Unify Service Provider Edition, Ensim has further proven its commitment to quality and excellence while addressing real needs in the marketplace,” said Rich Tehrani, CEO, TMC. “We look forward to more innovative solutions from them in the future.” A complete list of Product of the Year winners is published in the February 2010 issue of INTERNET TELEPHONY magazine, (www.itmag.com). INTERNET TELEPHONY has been the authority in IP communication since 1998™.

For more information about TMC, please visit www.tmcnet.com.

About Ensim Corporation Founded in 1998, Ensim Corporation is the leading provider of user provisioning and access management software. Ensim products are used by service providers and enterprises worldwide to accelerate and enable deployment of integrated solutions, simplify and automate secure management of complex environments, and increase user and IT productivity. Ensim has over two million users under management and is Microsoft Gold Certified. For more information, visit www.ensim.com or contact Ensim at 1-877-693-6746 or 1-408-496-3700 outside the United States.

About INTERNET TELEPHONY Magazine INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com.

About TMC Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk (News - Alert) World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/.

TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com.

For more information about TMC, visit www.tmcnet.com.

Company Contact: Bree Clidence or Jordan Devita SVM Public Relations 760-754-7025 or 401-490-9700 bree.clidence@svmpr.com or jordan.devita@svmpr.com TMC Contact: Jan Pierret Marketing Manager 203-852-6800, ext. 228 jpierret@tmcnet.com

As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments.


[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos