Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Stimulus money could boost area's high-speed Internet network

[February 11, 2010]

Stimulus money could boost area's high-speed Internet network

NORMAL, Feb 11, 2010 (The Pantagraph - McClatchy-Tribune Information Services via COMTEX) -- A coalition promoting better high-speed Internet connections in Central Illinois is hoping to get $20 million for improving service, which advocates say would boost the area's economy.


"What's important isn't the network itself, but what it could allow us to do" as a region, said Scott Genung, Illinois State University telecommunications and networking director.

He's the lead organizer of the Central Illinois Regional Broadband Network, which seeks a slice of the $7.2 billion set aside in last year's American Recovery and Reinvestment Act to improve Internet connectivity in rural America.

Marty Vanags, who heads the Economic Development Council of the Bloomington-Normal Area, will join network supporters for a public informational meeting Friday at ISU.

"From every economic development aspect, this is a great concept," said Vanags.

The proposed network's capacity and ability to offer low-cost connections would attract new companies to the area, offer existing local businesses new opportunities, and strengthen educational institutions' research and teaching capabilities, he said.

ISU leads the proposal, said Genung, because for the last decade the campus has served as a regional host of a state-supported, high-speed network called the Illinois Century Network.

The state's debt means it's unable to expand the ICN's reach into rural McLean County, he said. The proposed network would incorporate the ICN.

The competition for the federal grants is fierce, but Genung said he's confident ISU will succeed.

Its proposal offers a plan for long-term success and it meets a call for "comprehensive communities," he said. That includes more than 30 partners, including city and small-town government, colleges, school districts, nonprofit agencies and commercial entities.

The grant proposal seeks 70 percent of the total from the federal government, and offers a 20 percent matching state grant. The remaining 10 percent would come from network partners.

Genung said partners would divide the $1.6 million annual operating cost.

------ GO! What: Central Illinois Regional Broadband Network informational meeting When: 1 p.m. Friday Where: Illinois State University Alumni Center, 1101 N. Main St., Normal Details: Free and open to the public. To learn more, visit http://www.cirbn.org To see more of The Pantagraph, or to subscribe to the newspaper, go to http://www.pantagraph.com. Copyright (c) 2010, The Pantagraph, Bloomington, Ill.

Distributed by McClatchy-Tribune Information Services. For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos