Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Mobile Operators Willing to Collaborate Across Networks to Foster Innovation According to Recent Research

[February 08, 2010]

Mobile Operators Willing to Collaborate Across Networks to Foster Innovation According to Recent Research

SAN FRANCISCO --(Business Wire)-- Cloudmark, Inc., the global leader in carrier-grade messaging security, today announced it will be presenting the results of the GSMA (News - Alert) Anti-Abuse Research Initiative survey at the upcoming Mobile World Congress in Barcelona. As a partner and member of the GSMA, Cloudmark will discuss the GSMA-conducted research, which focuses on defining the anti-abuse interests of mobile network operators (MNOs) and addresses some of the most pressing security challenges they are facing today.


The survey-based research was conducted by a leading market research firm to investigate issues related to mobile anti-abuse in 2009. The project was named the Anti-Abuse Research Initiative. 35 individual interviews were completed globally representing a broad base of GSMA member operators.

Key findings include: Spam is the primary abuse concern for MNOs, with 93 percent of those surveyed experiencing mobile attacks in the past 12 months; most reported that this is an issue they deal with daily.

93 percent of MNOs expect mobile messaging abuse will increase via spam, phishing / smishing, viruses, spoofing, faking and flooding.

89 percent of MNOs are willing to work in collaboration for an industry-wide solution.

Operators see the GSMA as having a role in addressing mobile abuse.

The initiative revealed that mobile abuse is a current and growing global issue and a collaborative effort is needed and supported by those member operators interviewed. As part of the initiative, the GSMA is investigating solutions focused on protecting consumers, mobile operators, and legitimate mobile marketers.

Hugh McCartney, chief executive officer of Cloudmark (News - Alert), said: "The global community of mobile end users and network operators that the GSMA represents is a top priority for us as a company. By approaching security issues as collective challenges for the community, we envision solutions in this area that will drive lasting, global progress." The presentation entitled, Global Perspective: Mobile Spam Reporting and Collective Action, will be held on Thursday, Feb. 18, from 11:00 a.m.-12:30 p.m. in the GSMA Theatre, 7SEM, App Planet-Hall 7 at Mobile World Congress (News - Alert). The session is open to all participants at Mobile World Congress.

As part of the presentation, GSMA and Cloudmark, along with leading select global MNOs will discuss the results of the Anti-Abuse Research Initiative with special focus on understanding the anti-abuse interests of operators and specific approaches to realizing a collective solution. The session will be moderated by the GSMA and will address a global, cooperative effort to protect mobile consumers and operators against mobile spam.

About Cloudmark Cloudmark, Inc. is a global leader in carrier-grade messaging security, delivering the industry's fastest, most accurate and comprehensive real-time spam, virus and phishing protection for fixed, mobile and social networks. The Cloudmark suite of security solutions simplifies and advances the management of messaging abuse, increasing network utilization and reducing infrastructure costs. Cloudmark's patented solutions combine Advanced Message Fingerprinting™ technology based on innovative, highly efficient algorithms, a Global Threat Network™ consisting of trusted reporters across the globe, real-time, automated analysis of traffic and content patterns, along with security research expertise, to provide real-time security intelligence and filtering across carrier networks. Cloudmark solutions protect more than one billion subscribers for the world's largest carrier networks, including over 75 percent of all major service providers in the United States and Japan. Cloudmark's customers include Cablevision, Comcast, Cox (News - Alert) Communications, EarthLink, NEC Biglobe, NTT OCN, Swisscom, Tele2, Thus, and XS4ALL (KPN) as well as leading hosting providers and global social networking companies such as MySpace (News - Alert). Cloudmark is a privately held company headquartered in San Francisco with offices in London, Tokyo, Beijing and Hong Kong. For more information, visit http://www.cloudmark.com Cloudmark and the Cloudmark logo are registered trademarks of Cloudmark, Inc. in the United States and certain other countries. All other trademarks mentioned in this document are the property of their respective owners.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos