Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  Boguniecki, Doyle lift Aces over the Condors: 3-2 WIN: Veteran Boguniecki scores two goals for the Aces. [Anchorage Daily News, Alaska]

[February 06, 2010]

Boguniecki, Doyle lift Aces over the Condors: 3-2 WIN: Veteran Boguniecki scores two goals for the Aces. [Anchorage Daily News, Alaska]

(Anchorage Daily News (AK) Via Acquire Media NewsEdge) Feb. 6--At 34, Eric Boguniecki has lost some of the explosive jump in his stride that fortified his game when he was a younger man.

Still, in his 13th season of pro hockey, his mind and his hands remain agile and effective, reminders of why he was once a 22-goal scorer in the NHL.

Friday night, Boguniecki unleashed two goals that were top-shelf, in terms of both location and quality, to spearhead the Alaska Aces' 3-2 ECHL victory over the Bakersfield Condors at Sullivan Arena.

That production, combined with rookie center Nick Mazzolini's goal and assist, Frank Doyle's 25 saves, the usual lethal penalty killing and an earnest effort from a short-handed crew, put the Aces (22-21-4) in position to sweep the three-game series that wraps tonight.


All that ammunition was required, also, to prosper against the terrific goaltending of Bakersfield's Timo Pielmeier. Simply reciting that he made 27 saves does not do justice to the caliber of the German's work before an announced crowd of 5,300.

For Boguniecki, who owns 12-18--30 totals in 31 games with the Aces, the last couple of weeks have provided rejuvenation. He missed four games last month to have injections in his hips -- he will need hip replacement surgery, he said -- and upon his return has delivered 3-5--8 totals in the last six games.

"I feel a helluva lot better," Boguniecki said. "Am I the same player? No, obviously not. But this is my last year, my final year, and I'm committed to finishing it.

"Sometimes, my mind is in the right position, but my body isn't, and that's frustrating." Boguniecki said the satisfaction he gets from the game is different now. Sure, he still savors winning -- that never seems to get old for any athlete. But he likes to think he helped get erstwhile winger John Lammers back up to the American Hockey League, and hopes he can help get his current linemates, Mazzolini and Judd Blackwater, at shot at the next level.

T.J. Fast, a 22-year-old second-year defenseman who continued his hot scoring of late with an assist on Mazzolini's first-period, power-play deflection, said younger players can learn plenty from Boguniecki's smarts and professionalism.

"He's a great role model for every single one of us," Fast said. "He's got that experience, he speaks his mind, he's played at every level and he's so smart. He's so calm when he has the puck." Boguniecki and Mazzolini furnished the Aces a 2-0 first-period lead.

Mazzolini pounced on a Bakersfield turnover in the game's second minute and fed Boguniecki, who whistled a dart from the left circle over Pielmeier's glove. Mazzolini added a power-play goal with five minutes to go in the period on a deflection of defenseman Nick Tuzzolino's shot.

Bakersfield (26-15-3), which has lost four straight for the first time this season, pushed back in the second period when defenseman Raymond Eichenlaub deflected a shot from captain Andrew Ianiero for his first pro point in 26 games.

But Boguniecki's second goal of the game restored Alaska's two-goal lead at 3-1 late in the second period and offset a third-period deflection goal by Bakersfield's Mathieu Aubin.

After an Aces flurry, the Condors gained possession of the puck and initiated a counter-attack. But their first pass hit traffic and ricocheted back to Boguniecki, who was between the face-off circles trailing the play.

"I put my head down to go (for a line) change," Boguniecki said. "The puck was right there and I got an adrenaline surge." He collected the puck, pivoted and took a couple of strides on what amounted to just about the shortest breakaway possible -- "To go along with the shortest guy out there," said Boguniecki, who is listed at 5-foot-8 -- and roofed a wrister over Pielmeier's glove.

Doyle did the rest, raising his record with the Aces since his Jan. 1 acquisition to 9-2-2 -that means the Aces have secured 20 of a possible 26 points on his watch.

Shuffling the deck Fast's assist gives him 4-7--11 totals in the last 12 games.

"I'd like to think I'm an offensive defenseman and I can jump in the play to give us a fourth guy on the rush and help give us some offense," Fast said. "The (roster) numbers are down, so everybody has to chip in." Doyle lowered his goals-against average to 2.46, second in the league, and kept his save percentage at .923, which leads the league.

Mazzolini's season scoring line of 16-22--38 in 38 games ranks him fifth in scoring among rookies.

The Aces killed all five Condors power plays and in home games this season have killed a league-high 91.3 percent off opposing power plays.

Jimmy Dahl, the former Ace and UAA skater, filled in for the Aces by playing a regular shift and giving them nine forwards. He had an apparent first-period goal disallowed after referee Keith Kaval ruled he interfered with Pielmeier.

Aces defenseman Bryan Miller missed his sixth straight game -- he's rehabbing a shoulder injury.

Former Condors defenseman Quinn Fair coached the club. He filled in for longtime bench boss Marty Raymond, who flew back home after Alaska's 4-1 win Wednesday to be with his wife, Jessica, who gave birth to their daughter, Anna Michelle, earlier Wednesday. Before Raymond left, he reported mother and daughter both doing well.

------ Find Doyle Woody's blog at adn.com/hockeyblog or call him at 257-4335.

Bakersfield 0 1 1 -- 2 Aces 2 1 0 -- 3 First Period -- 1, Aces, Boguniecki 11 (Mazzolini), 1:33; 2, Aces, Mazzolini 16 (Tuzzolino, Fast), 14:54 (pp). Penalties -- Naglich, Bakersfield (hooking), 2:16; Dahl, Aces (goaltender interference), 4:55; Green, Aces (boarding), 9:17; Macenauer, Bakersfield (hooking), 10:56; Lizon, Bakersfield (interference), 14:33; Menei, Bakersfield (tripping), 15:14; Blackwater, Aces (hooking), 17:34.

Second Period -- 3, Bakersfield, Eichenlaub 1 (Ianiero, Menei), 8:29; 4, Aces, Boguniecki 12, 15:04. Penalties -- Allen, Bakersfield (interference), 4:25; Johnson, Aces (hooking), 17:46.

Third Period -- 5, Bakersfield, Aubin 10 (Allen, Macenauer), 2:38. Penalties -- Tuzzolino, Aces (hooking), 13:57.

Shots on goal -- Bakersfield 5-16-6--27. Aces 9-15-6--30.

Power-play Opportunities -- Bakersfield 0 of 5; Aces 1 of 6.

Goalies -- Bakersfield, Pielmeier, 19-13-3 (30 shots-27 saves). Aces, Doyle, 12-4-2 (27-25).

A -- 5,300 (6,396). T -- 2:19.

Referee -- Keith Kaval. Linesmen -- Steve Glines, Travis Jackson.

To see more of the Anchorage Daily News, or to subscribe to the newspaper, go to http://www.adn.com.

Copyright (c) 2010, Anchorage Daily News, Alaska Distributed by McClatchy-Tribune Information Services.

For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos