Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: The Ledger, Lakeland, Fla., Lonnie Brown column: Google Helps Eliminate Haitian Silos

[January 23, 2010]

The Ledger, Lakeland, Fla., Lonnie Brown column: Google Helps Eliminate Haitian Silos

Jan 23, 2010 (The Ledger - McClatchy-Tribune Information Services via COMTEX) -- In the response to the earthquake in Haiti," wrote Christopher P. Csikszentmihalyi, director of the Center for Future Civic Media at MIT, "many organizations worked to create sites where people could find one another, or at least information about their loved ones." It was, continued Csikszentmihalyi, an "excellent idea," but was "undermined by its success." Too many places on the Internet were keeping lists of people outside Haiti who were trying to contact people in Haiti. As a result, said Csikszentmihalyi, each site became "a silo," with its own contents not linked to any other silo.


"As people within the information-technology community recognized the danger of too many unconnected sites, and Google became interested in helping, they turned their work over to Google," said Csikszentmihalyi. The information once contained in separate silos can now be found at this Web site:http://haiticrisis.appspot.com.

Csikszentmihalyi said he and others in the IT community realize that many newspapers and other organizations "have put precious resources into developing a people-finder system. We nonetheless urge them to make their data available to the Google project, and standardize on the Google widget. Doing so will greatly increase the number of successful reunions." He said he was not affiliated with Google -- "indeed, this is a volunteer effort by some of their engineers" -- but this is a case where "their reach and capacity can help the most people." MEETINGS From time to time, The Ledger publishes meeting times for computer clubs. If you would like yours added to the list, send the notice to The Ledger, c/o Lonnie Brown: Database, P.O. Box 408, Lakeland, FL 33802. Include the name and daytime telephone number for the presiding officer or club secretary for verification.

Lakeland Area Macintosh Users Group. Meets on the second Tuesday of each month, 6 p.m., at the Faith Lutheran Church, 211 Easton Drive, Lakeland. Web site: http://web.mac.com/lamug1. For information: Pete Grant, 853-5761.

Ridge Computer Users. Meets 5:30 to 8 p.m. the third Tuesday of the month at the Lake Wales Public Library, 290 Cypress Garden Lane, Lake Wales. For more information, visit the club's Web site (http://mysite.verizon.net/rcuinc). President Carol Moore can be reached at 863-676-8361, Vice President Len Angel at 863-676-4107.

Florida Macintosh Users Group-Orlando. Membership in the Lakeland Macintosh group admits members to the Orlando club, which meets at 6:30 p.m. the second Thursday of each month in the Orlando Science Center, 777 Princeton Ave., Orlando. Visit the Florida group's Web site at www.flmug.org.

Haines City Computer Club. Meets the second Tuesday of the month at 7 p.m. at the Heartland Estates Clubhouse, 1701 Commerce Ave., Haines City. For information, call Ron Morris, 863-221-5990.

Hampton Computer Club. Meets at 10 a.m. on the second and fourth Fridays at The Hamptons Golf Community Clubhouse, 1094 U.S. 92, Auburndale. Open to the public; family membership, $10. For information, call Phil Maitino, 863-665-7364.

User Group of Heatherwood. Meets every Friday at 11 a.m. in the Heatherwood Clubhouse, 1925 Harden Blvd. For information, contact P. D. Sterling, 863-802-4902.

[ Lonnie Brown is The Ledger's associate editor. He can be reached by e-mail at Lonnie.brown@theledger.com. ] To see more of The Ledger or to subscribe to the newspaper, go to http://www.theledger.com. Copyright (c) 2010, The Ledger, Lakeland, Fla.

Distributed by McClatchy-Tribune Information Services. For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos