Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  Heavyweight Lonnie Zaid comes away with unanimous decision

[January 16, 2010]

Heavyweight Lonnie Zaid comes away with unanimous decision

Jan 16, 2010 (Detroit Free Press - McClatchy-Tribune Information Services via COMTEX) -- Former national Golden Gloves champion Lonnie Zaid (3-0) of Detroit scored a unanimous decision over Tim Back (2-1) of Cincinnati in their heavyweight bout at DeCarlo's Convention Center in Warren on Friday night.


Using a sharp left jab and a bruising right, Zaid controlled the fight from the opening bell, rocking Back over the closing seconds of their four-round match.

Zaid, 31, is expected to fight in the Detroit area at least three or four more times this year.

Rahim Muhammad of Detroit (2-0) made short work of Robert Mendoza (0-1) of Frankfort, Ind., who was making his pro debut, in a one-sided heavyweight encounter. Muhammad ripped Mendoza with savage body shots, and referee Frank Garza halted the fight at 1:50 of the first round with Mendoza caught in his corner.

Making his pro debut, Michael Moore (1-0) of Cleveland scored a punishing first-round TKO over Detroit's Demetrius Robinson (2-3) in a middleweight contest.

Moore put Robinson down twice before dispatching him to the canvas with right and lefts at 2:02 of the round. The referee stopped the fight and Robinson was helped to a stool, where he quickly recovered.

Between bouts, donations were taken for victims of the Haiti earthquake. Red Cross staff collecting $6,500 from around the ring before fight promoter John Carlisle of Grosse Pointe added another $1,500 for a total of $8,000.

In opening-night action, Edward Perry (16-4-2) of Cairo, Ga., jabbed his way to an easy points win over James Morrow (11-16-3) of Lafayette, Ind., in their cruiserweight clash.

Purnell Gates (17-1) of Grand Rapids proved too big and too strong for Jaime Castellano (4-24) of Lansing, who gave away at least 6 inches in height in their junior middleweight scrap. Gates won by unanimous decision.

Detroit's Larry Carter (4-4-2) and Nathan Wilkes (2-17-1) of Anderson, Ind., fought to a draw in their cruiserweight bout when the fight was stopped after Wilkes suffered a deep gash over his right eye following an accidental head butt.

To see more of the Detroit Free Press, or to subscribe to the newspaper, go to http://www.freep.com Copyright (c) 2010, Detroit Free Press Distributed by McClatchy-Tribune Information Services. For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos