Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: White selected as Floyd County's Officer of the Year: Detective leading new wave of technology at department

[January 09, 2010]

White selected as Floyd County's Officer of the Year: Detective leading new wave of technology at department

Jan 09, 2010 (The Evening News and the Tribune - McClatchy-Tribune Information Services via COMTEX) -- Floyd County Sheriff's Department Detective Joel White was named Officer of the Year for 2009, the first full year since White returned from a shooting that seriously injured him and killed his partner, Frank Denzinger.


"I appreciate the award, and I appreciate the support of people like (Chief) Ted Heavrin who helped to make that happen," White said.

Sheriff Darrell Mills said White was not quite ready to become a detective when he returned to work in April of 2008.

"He was really still eager to stay in the patrol division, but under the circumstances, he transitioned extremely well," Mills said. "I can't see anybody more deserving considering what he's gone through." White and Denzinger were responding to a domestic dispute when the two were ambushed by a 15-year-old boy who then took his own life. When White returned to work, the sheriff's department created the position of crime scene investigator because White was still recovering after being shot in the hip on June 18, 2007.

"It's a position that was needed, and Joel has excelled at it," Mills said.

White deflected praise for the award, which is decided by the police administration and the Fraternal Order of Police, instead crediting Mills for bringing in new resources that has made it easier for him to investigate crimes.

"There have been a lot of good things come from the administration," White said.

Those technological improvements include the Automated Fingerprint Identification System, or AFIS, which allows access to a nationwide database of fingerprints. White said Floyd County is the only department within 100 miles that has AFIS.

"We get a good fingerprint, and we can come up with a suspect in a matter of hours," White said.

Previously, they had to use other departments' fingerprint technology, and it might take weeks or months before they returned a fingerprint match.

Investigators also have alternative light sources that allow them to look for fingerprints without needing to dust an entire house. The technology comes from federal grant money secured by Congressman Baron Hill.

Another new tool that detectives will soon have is an interrogation system that is set up for digital DVD recording and live streaming.

"We can do an interview and stream it live to a (detective's) laptop, so while someone is doing an investigation at the scene, they can see the interview," White said. "I can be at the crime scene, and the suspect says the gun is in the bush. I can say, 'Which bush because there are 30 of them?'" White and Mills both agree that the department is big enough that it needed a full-time crime scene investigator, whether it be White or someone else.

"In the past few years, we've made leaps and bounds," White said. "We don't need to call on resources from other departments because we lack the means." To see more of The Evening News and The Tribune, or to subscribe to the newspapers, go to http://www.news-tribune.net. Copyright (c) 2010, The Evening News and the Tribune, Jeffersonville, Ind. Distributed by McClatchy-Tribune Information Services. For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos