Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: True Online aims to top 10% growth: B2bn spending raises broadband outlook

[December 18, 2009]

True Online aims to top 10% growth: B2bn spending raises broadband outlook

Dec 18, 2009 (Bangkok Post - McClatchy-Tribune Information Services via COMTEX) -- True Online, the internet arm of True Corp, expects to beat its broadband revenue growth target of 10 percent this year.

The roll-out of new promotions, combined with a 2-billion-baht network improvement programme and a rebounding economy, have buoyed the firm's outlook, said Non Ingkutanon, deputy director for wireline broadband service.

True Online is expected to contribute more than half of the group's total earnings this year, helped by a sharp increase in the number of subscribers using two or more products under its convergence strategy.

True Online plans to spend between 3 billion and 3.5 billion baht on expanding its broadband coverage and capacity over the next two years. The spending should sustain the company's double-digit growth in 2010.

Mr Non said the company projected to earn 6 billion baht in revenue from broadband this year, including 200 million from WiFi, up from 5 billion last year.

True Online, also encompassing business data, online game and convergence services, would earn a total of 25 billion baht in revenue this year, he said.

Mr Non said broadband subscribers totalled 700,000 as of September 2009 -- of whom 35,000 were corporate users -- giving the company a 38 percent market share. WiFi customers totalled 200,000 at the end of October.

"Our broadband revenue grew by 11.7 percent as of September, delivering results beyond expectations in a shorter timeframe than planned," said Mr Non.

"We had only 14,000 new broadband customers in the first six months, compared with 18,000 in the third quarter alone." Seventy five percent of its broadband customers signed up for 3-megabit tariff package for 599 baht a month.



WiFi traffic usage of customers using iPhones and BlackBerry phones was double the average monthly usage.

Mr Non said the company planned to expand services more into provincial markets next year after penetrating six provinces upcountry: Chiang Mai, Hat Yai, Pattaya, Khon Kaen, Phuket and Nakhon Ratchasima.

"We expect to maintain our broadband revenue growth at 10 percent next year, with WiFi remaining its strong growth of 100 percent," he said, adding that the number of WiFi users and traffic would explode once 3G mobile broadband materialises.

True is waiving the fee until Jan 21, 2010, for the first 1,000 broadband subscribers to sign up for its 4-megabit WiFi service through http://www.truewifi.net.

The company currently has 17,000 WiFi hotspots nationwide.

To see more of the Bangkok Post, or to subscribe to the newspaper, go to http://www.bangkokpost.com. Copyright (c) 2009, Bangkok Post, Thailand Distributed by McClatchy-Tribune Information Services. For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos