Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Critical Mass Redesigns Moen.com

[December 09, 2009]

Critical Mass Redesigns Moen.com

CALGARY, Alberta & CHICAGO --(Business Wire)-- Critical Mass (www.criticalmass.com), a digital marketing agency and unit of Omnicom's Star Marketing Group (www.starmsgroup.com), today announced the launch of a redesigned website for Moen (www.moen.com).


As digital Agency of Record for Moen, Critical Mass launched the new Moen.com site with the goal of making Moen products the easiest for customers to dream about, plan for, select, buy and maintain. "Our goal with our new web site is to insure that every site visitor is able to easily find the information they are looking for as well as to provide tools to help them in this process. Critical Mass helped us to achieve this through their expertise in user experience design and web site development," said Ginny Long, Director Online and Direct Marketing, Moen.

"We conducted extensive research, from traditional methods to ethnographic studies, on how people shop for faucets and bath fixtures," said John McLaughlin, Senior Vice President, General Manager, Critical Mass. "Consumers have varying levels of interest in installation and style decisions when it comes to choosing fixtures for their design projects, but overwhelmingly they are doing research online. The new Moen.com provides design inspiration, practical installation and maintenance information and more product information," McLaughlin added.

Fueled by the insight that product research was a primary objective for visitors to the site, Moen.com delivers the most up-to-date information on Moen products, enhanced by beautiful photography, helpful tools such as a rich application Faucet Selector and Search functionality, video and content that serves various user needs.

Critical Mass has also been charged with extending the Moen brand and interactive services beyond Moen.com into other digital channels.

About Moen Moen offers a diverse selection of thoughtfully designed, on-trend kitchen faucets, bathroom faucets, showerheads, and stainless steel sinks that are always on-trend for residential and commercial applications. As the #1 faucet brand in North America, customers have come to rely on Moen to deliver dependable products and service. Moen is part of Fortune Brands, Inc. (NYSE: FO, www.fortunebrands.com), a leading consumer brands company.

About Critical Mass Critical Mass (www.criticalmass.com), an Omnicom digital marketing agency, helps the world's leading companies use digital media to create extraordinary experiences experiences that bring together creative thinking, smart ideas and emerging technologies to drive our clients' business. Consistently recognized by Forrester (News - Alert) Research as a leading interactive agency, Critical Mass operates globally from offices in Calgary, Toronto, Chicago, New York, London, Costa Rica, and Amsterdam. For additional information, visit our website: www.criticalmass.com, our blog: http://experiencematters.criticalmass.com, or follow us on twitter: @criticalmass.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos