Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: FreeBalance Wins 2009 Canada Export Achievement Award

[November 26, 2009]

FreeBalance Wins 2009 Canada Export Achievement Award

(PR Web Via Acquire Media NewsEdge) Award celebrates the spirit and strategies of Canadian enterprise success in foreign markets Ottawa, Canada (November 26, 2009) - FreeBalance, a For Profit Social Enterprise (FOPSE) software company that helps governments around the world to leverage robust Government Resource Planning (GRP) technology to accelerate country growth, is pleased to announce that the company has won the 2009 Canada Export Achievement Award for the Ontario region. The Canada Export Achievement Awards are a joint venture of Export Development Canada and PROFIT Magazine.


The Canada Export Achievement Award program recognizes and celebrates the export achievements of successful Canadian small-to-medium-sized enterprises (SMEs), and is intended to inspire and encourage other Canadian companies to expand internationally. The awards are also meant to identify best exporting practices that other companies can adopt in their own efforts to globalize their sales and production.

“This award is a reflection of the difference that FreeBalance is making in the world and our commitment to ensuring success and sustainability in each and every customer country,” said Manuel Pietra, President & CEO of FreeBalance. “Governments around the world are undertaking significant public sector reform and modernization initiatives to support accountability, transparency and country growth. We are proud to be a part of this process.” In 2006, President & Chief Executive Officer Manuel Pietra brought international experience to FreeBalance and introduced a new management team. FreeBalance was restructured into a global customer-centric company with a focus on government financial sustainability. The company added new customers in Canada, Pakistan, Panama, Palestine, and Uganda and developed a unique approach to involve customers in the product development process. FreeBalance customers have also acquired new modules to support decentralization and the modernization of public financial management.

With the introduction of a new business strategy and management approach, FreeBalance is growing at a rate of 18-20% per year. FreeBalance Government Resource Planning (GRP) solutions are now used by over 25,000 civil servants in Canada and over 35,000 civil servants internationally. FreeBalance software solutions are being used to manage a global workforce of nearly 1.5 million civil servants and a quarter trillion dollars in annual budgets worldwide. The FreeBalance Accountability Suite has now been implemented in 18 countries across 15 different time zones and in more than 200 government entities at the national and sub-national level.

About FreeBalance Founded in 1984, FreeBalance is a For Profit Social Enterprise (FOPSE) software company that helps governments around the world to leverage robust Government Resource Planning (GRP) technology to accelerate country growth. Proven FreeBalance GRP products and focused methodology supports financial reform and modernization to improve governance, transparency and accountability. Good governance is required to improve development results.

FreeBalance is headquartered in Ottawa, Canada, with sales and support offices in Washington, DC (United States), Lima (Peru), Lisbon (Portugal), London (Great Britain), Pristina (Kosovo) and St. John (Antigua and Barbuda). FreeBalance solutions have been implemented in countries across the globe, including Canada, United States, Sierra Leone, Guyana, Pakistan, Mongolia, Afghanistan, Antigua & Barbuda, Timor-Leste, Republic of Kosovo and Panama.

Media Contact: Matthew Olivier Director, Global Marketing & Alliances FreeBalance     Tel: +1 (613) 236-5150 ext.129 Mobile: +1 (613) 301-9653 molivier (at) FreeBalance (dot) com     www.FreeBalance.com www.twitter.com/freebalance ### Read the full story at http://www.prweb.com/releases/freebalance/canada-export-achievement/prweb3267234.htm.

(c) 2009 PRWEB.COM Newswire

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos