Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Herald-Times, Bloomington, Ind., Morton Marcus column: Citizens unite to halt progress and keep Indiana the same

[November 21, 2009]

Herald-Times, Bloomington, Ind., Morton Marcus column: Citizens unite to halt progress and keep Indiana the same

Nov 21, 2009 (Herald-Times - McClatchy-Tribune Information Services via COMTEX) -- Herbert Hubert is an attorney with Hem, Haw, Hack and Hew. We met at the local Hot Java. He wanted to solicit my participation in a variety of causes with a common theme.


"We know your reputation," Hubert said. "That's why we think you could be a strong voice for us in legislative hearings and in litigations." "I doubt that I could be much help in any matter," I said. "No one in government ever has agreed with my thoughts, and many legislators believe I am hostile to them." "Perfect," he said. "Your atonement and conversion will be most convincing." "Atonement for what? Conversion to what?" I asked.

"Atonement for past errors in policy," he said. "Conversion to our campaign to retain Indiana as it is and to return it to what it might have been in the past." "Tell me about your campaign," I said.

"We want to stop spending on projects that will destroy our distinctive Hoosier environment and culture," Mr. Hubert said. "Our clients are proud people who value Indiana's traditions and virtues." "They sound like thoughtful folks," I said, trying for a neutral tone.

"It's clear," he said firmly, "we should not encourage any form of high-speed communications. Already, we have allowed too many Hoosiers to fall into the traps of the Internet and personal devices that destroy family life and traditional community relationships.

"Life in Portland and Princeton, Madison and Munster has been damaged, perhaps irrevocably, by excessive communications. We want to show people the social and economic harm done by too many messages interrupting their lives, distracting them from customary human interactions.

"Our goal is to make Indiana an island of calm in a world of frenzy. We believe that many Americans will choose our lifestyle if they know that Twitter, Facebook and their successors are not integral to our communities. We want the telephone back on the wall and a party line at that. We look forward to being at the center of resurgence in the U.S. Postal Service. We anticipate entire communities burying their fax machines in mass ceremonies." "A noble cause," I said sardonically.

"Our program seeks to preserve the calm of our state by seeing to it that the I-69 extension is never built, that U.S. 31 is not upgraded to become I-67, that no new bridges are constructed over the Ohio River, that no bypasses are built in northwest Indiana or around Kokomo." "Hmmm," I hmmmed.

"Why accelerate transportation?" he asked. "What's the hurry? An all-day drive from Evansville to South Bend restores the tranquility of the traveler. It increases an appreciation of our Hoosierness.

"Do we need to have more links to Kentucky? Shouldn't we learn to live within ourselves? Remember, each bridge just encourages more goods from the south to be sold in Indiana and is a path for in-migration we don't need or want." "What do you support?" I asked.

"Historic re-creation fostering sentimental tourism. That's our mission," he smiled. "We foresee an Indiana that draws people who want to enjoy what they believe the past to have been. As other states advance, we will hold the line. While we cannot undo the 'progress' that has been made, we will stand fast against any new degradation of the glory that is our heritage." "I don't think I can help," I said. "I can, however, e-mail you the names of many business leaders and government officials who already are supporting your efforts." "Thanks," he said, "but we don't have an e-mail account." Morton Marcus is an independent economist, speaker and writer formerly with IU's Kelley School of Business.

To see more of the Herald-Times or to subscribe to the newspaper, go to http://www.heraldtimesonline.com/. Copyright (c) 2009, Herald-Times, Bloomington, Ind. Distributed by McClatchy-Tribune Information Services. For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos