Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Telstra Selects Amdocs ChangingWorlds to Support BigPond(R) Mobile Portal

[November 18, 2009]

Telstra Selects Amdocs ChangingWorlds to Support BigPond(R) Mobile Portal

HONG KONG, Nov. 18 /PRNewswire-FirstCall/ -- Amdocs , the leading provider of customer experience systems, today announced that Telstra has deployed Amdocs ChangingWorlds personalization technology to support its BigPond Mobile portal. The portal offers customers news and information services through mobile devices. The announcement was made at Mobile Asia Congress taking place this week.


Telstra has enhanced its BigPond Mobile portal offering to deliver a more personalized user experience and enable more efficient management of its mobile content services. The new portal, which was designed in response to extensive customer feedback, makes navigating BigPond's expanding inventory of entertainment, news and directory services even easier.

Amdocs ChangingWorlds is providing Telstra with personalization capabilities that include: -- Quick and easy access to relevant content based on users' specific interests; -- Prioritized portal menus based on users' previously searched content to significantly reduce the number of clicks required to find relevant content; -- Automatic delivery of user-specific content to alert subscribers about new and interesting content based on their individual preferences and usage.

"As mobile portals evolve, personalization technology will be a key contributor to delivering a relevant and compelling content experience. Amdocs ChangingWorlds technology is helping Telstra to deliver the right content to the customer at the right moment," said Telstra Product Management Executive Director, Ross Fielding.

"Our new mobile portal learns what customers like and personalizes content based on their interests. This means that if a customer is a sports fan and constantly browses sports content, sports news will then rise to the top of their home tab. It's an Australian first, and it will help customers to quickly get to the content they want, while increasing page visits and content sales. The new portal technology also gives us the capability to publish new content in a fraction of the time that it used to take. This includes enabling us to take direct RSS feeds from our trusted third-party content providers. This means we can serve up more content and ensure it's as current as possible," Ross continued.

Amdocs is also working with Telstra on a multi-phase change project to enhance Telstra's operational support systems (OSS) which includes service and resource management, consulting, and integration services.

About Telstra Corporation Ltd Telstra is Australia's leading telecommunications and information services company with one of the best known brands in the country. Telstra is the only true media communications company in Australia that can provide customers with a truly integrated telecommunications experience across fixed line, mobiles, broadband (BigPond®), information, transaction and search (Sensis®) and pay TV (FOXTEL).

Beyond Australia, the corporation has local Telstra Asia offices in Beijing and Hong Kong and many Asian business interests. These include Hong Kong mobile operator CSL New World; the provision of corporate voice and information services through Telstra Asia and Reach Ltd; leading Chinese internet businesses SouFun Holdings Limited, Norstar Media and Autohome/PCPop; and value added mobile internet providers China M and Sharp Point.

About Amdocs Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and the intentional customer experience(TM) -- at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.86 billion in fiscal 2009, Amdocs has approximately 17,000 employees and serves customers in more than 60 countries around the world. For more information, visit Amdocs at http://www.amdocs.com/.

Amdocs Forward-Looking Statement This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008, and in our quarterly 6-K furnished on February 9, May 12 and August 10, 2009.

Amdocs CONTACT: Garland Harwood of Weber Shandwick for Amdocs, +1-212-445-8373,gharwood@webershandwick.com Web Site: http://www.amdocs.com/

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos