Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  Dr. John Mills and Joseph Gentile Join Board of Directors of ChanTest Corporation

[November 11, 2009]

Dr. John Mills and Joseph Gentile Join Board of Directors of ChanTest Corporation

CLEVELAND, Nov 11, 2009 /PRNewswire via COMTEX/ -- ChanTest, a leading provider of cardiac safety, ion channel, and GPCR services and products for drug discovery and development, today announced that Dr. F. John Mills and Joseph Gentile have been appointed to its board of directors. Dr. Mills is presently the CEO of BioStorage Technologies, Inc., which provides management, logistics, and biological specimens and data storage services for life sciences companies. Mr. Gentile is the former Vice President and General Manager of BD Biosciences Discovery Labware, where he helped to transform the business from a commodity lab plasticware supplier to a valued partner of researchers in life science and drug discovery.


"John and Joe bring a tremendous amount of global business strategy, management, and governance expertise to ChanTest," said Dr. Arthur (Buzz) Brown, President and CEO of ChanTest. "Both individuals have been responsible for helping to re-focus businesses to accelerate growth and add value for customers and key business stakeholders - valuable perspectives that they will bring to our Board. I look forward to working closely with them to help position ChanTest for even greater success." Dr. Mills co-founded BioStorage Technologies in 2003, which currently serves over 100 life science companies worldwide. Dr. Mills previously held roles of increasing responsibility at Covance since 1991, most recently as the Corporate Senior Vice President and President, Clinical Support Services. In addition to Covance, he has held senior management positions at Corning and Janssen Pharmaceutical. Dr. Mills received his medical degree at Cambridge University, Pembroke College, a Ph.D. from the University of Surrey, and a Diploma in Pharmaceutical Medicine from the Royal College of Physicians, Edinburgh.

Mr. Gentile joined BD Biosciences in 1996, where he served in several senior management positions of increasing responsibility. Prior to BD, Mr. Gentile also held management responsibilities at Hewlett-Packard, and engineering roles at AVCO Everett Research Lab, ELSCINT, Inc. and Advanced NMR Systems. Mr. Gentile holds a bachelor's degree in electrical engineering from Northeastern University, a master's degree in electrical engineering and an M.B.A. from Boston University, and has completed executive education programs at Harvard University and the Massachusetts Institute of Technology. He is a Director of the New England Healthcare Institute, and serves as an Advisory Board member for Vertify, Inc.

About ChanTest Corporation (www.chantest.com) ChanTest's mission is to serve the research, drug discovery and drug development needs of customers worldwide with high-value solutions for ion channel and GPCR biology. ChanTest offers integrated ion channel and GPCR services (GLP and non-GLP), cell lines, membranes and reagents; the company's library of validated ion channel cell lines is the most comprehensive, commercially available offering today. ChanTest's pre-clinical cardiac risk assessment service portfolio is the most complete offering of its kind. Since its inception in 1998, the company has tested compounds for more than 500 global pharmaceutical and biotechnology companies. ChanTest works in partnership with customers to speed the drug development process, and ultimately to help make better, safer drugs. Because of ChanTest's seminal role in the pre-clinical cardiac safety field, along with the company's uncompromising commitment to quality, ChanTest has been named the "most trusted and most used fee-for-service provider" for ion channel screening in an independent survey for the past three years. ChanTest is based in Cleveland, Ohio. For more information, e-mail info@chantest.com.

SOURCE ChanTest Corporation http://www.chantest.com

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos