Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  Google's Android cell phone becomes tool for global development

[November 01, 2009]

Google's Android cell phone becomes tool for global development

(Asian News International Via Acquire Media NewsEdge) Washington, October 30 (ANI): Computer scientists at the University of Washington (UW) have used Android, the open-source mobile operating system championed by Google, to turn a cell phone into a versatile data-collection device, thus making it a handheld tool to collect data on many issues, ranging from global health to the environment.


For the past year, UW computer science and engineering doctoral students Carl Hartung, Yaw Anokwa and Waylon Brunette have worked at Google's Seattle office using Android to create a data-collection platform for use in developing regions.

Their free suite of tools, named Open Data Kit, is already used by organizations around the world that need inexpensive ways to gather information in areas with little infrastructure.

Seattle's Grameen Foundation Technology Center is using the phone to evaluate its Ugandan text-messaging information hotline.

D-Tree International, a Boston-based nonprofit, is using it in Tanzania to guide health workers treating children under 5 years old.

Berkeley's Human Rights Center is using it to record human rights violations in the Central African Republic.

This fall, the Jane Goodall Foundation in Tanzania and the Brazilian Forest Service signed up to use it to monitor deforestation.

Many organizations are using Open Data Kit, but the biggest project so far is a major effort to track and treat HIV patients in Kenya.

Led by the 'Academic Model Providing Access to Healthcare', it is one of the most comprehensive HIV treatment programs in sub-Saharan Africa.

"Many organizations need to be able to make evidence-based decisions, and to do that they need data," Anokwa said.

"We hope our toolkit enables organizations to gather the data quickly so they can analyze it quickly and make the best decisions for the communities they serve," he added.

In the past, some researchers have harnessed individual cell phone models to collect data in the field. But when the phone gets outdated, so does the software.

Instead of creating a tool for a single phone, or even a single purpose, the UW team built something that would provide a reusable platform to collect all types of mobile data.

"We found a lot of organizations were building a lot of one-off tools that were very similar," Hartung said. "We're trying to make ours as compatible and flexible as possible," he added.

Open Data Kit's versatile suite of tools can collect data; store, view and export data on remote servers; and manage devices in the field from a central office.

The output is compatible with emerging data standards such as the Open Medical Records System, which aims to coordinate health ecords in the developing world. (ANI) (c) 2009 Asian News International (ANI) - All Rights Reserved. Provided by Syndigate.info an Albawaba.com company

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos