Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet: Global Capacity Launches 'GCPrice'

[October 22, 2009]

Global Capacity Launches 'GCPrice'

LONDON and LISBON, Portugal, Oct. 22 /PRNewswire-FirstCall/ -- Global Capacity, Inc. (parent: Capital Growth Systems, Inc. (BULLETIN BOARD: CGSY) ), the world's leading telecommunications information and logistics company, today announced the launch of GCPrice, the global source for automated tariff pricing information.


GCPrice provides customers with automated access to Global Capacity's extensive database of global telecom location, supply and pricing data, delivering the capability to generate accurate and up-to-date prices based on telecommunications tariffs for Leased Line and Ethernet services. The database contains over 5,000 discrete tariffs from 75 carriers in 67 countries. The database also contains over 10 million points of geographic and telecommunications location data. Pricing information is obtained through an online environment, enabling users to quickly and consistently develop quotations, store results and create reports from a single, centralized source.

One of the many new subscribers to GCPrice is Qatar Telecom Q.S.C. ("Qtel" or "The Qtel Group"), the Doha, Qatar based and globally focused telecommunications company. Henok Kidane, Global Capacity's Information Officer for Middle East & Africa, noted "Qtel is growing towards a position as one of the top twenty telecommunications companies in the world. We are very pleased to be expanding our long-term relationship." Saira Altaf, Qtel's Senior Commercial Coordinator - Data & Interconnect, commented "Considering the phenomenal growth in data movement capacity requirements in the Persian Gulf and this part of the world, pricing-based resources have not kept pace and this is a much applauded step towards bridging that gap." Through the application of GCPrice, telecommunications and integrator customers reduce the CPQ (Cost per Quotation) of new or replacement circuits. The resulting labor savings improve quotation response time and profitability. GCPrice is the newest product in Global Capacity's portfolio of out-of-the-box and customized SAAS (software as a service) applications.

"Having an accurate understanding of tariff rates is the foundation of access pricing in the global market," said Nigel Meacham, Managing Director of Information Systems for Global Capacity and co-founder of Magenta netLogic, the UK-based software services group acquired in 2003 that is a key component of the intellectual property global knowledge engine within Global Capacity today. "GCPrice provides customers with a one-stop shop for accurate tariff pricing in 67 countries, eliminating the need for multiple systems and manual processes. We enhance the productivity of our clients' pricing teams and help them win more business while automating and improving the accuracy and efficiency of the quoting process." About Global Capacity Global Capacity (parent: Capital Growth Systems, Inc.) is a telecom information and logistics company providing a fully-integrated telecommunications supply chain management system that streamlines and accelerates the process of designing, pricing, building, optimizing, and managing customized communications networks. It offers a comprehensive suite of services to enterprises, systems integrators, and carrier customers worldwide. Global Capacity is headquartered in Chicago, IL, with operational centers in Waltham, MA and Manchester, England; and with offices in Houston, TX; Glastonbury, CT; New York, NY; London, England; and Lisbon, Portugal. For more information, please visit http://www.globalcapacity.com/.

About Qatar Telecom Qatar Telecom Q.S.C. ("Qtel" or "The Qtel Group" or "The Group") (Ticker: QTEL.QA) operates from its home marketplace in Qatar and across its 17 country footprint. The business objective of Qtel is "To be among the top 20 telecommunications companies in the world by the year 2020." At 30 September 2009 the Group's consolidated customer base stood at 53.4 million. Qtel also delivers a strong social return for the people of Qatar through its campaign -- "For Qatar, Hand in Hand" -- to include a wider number of education, social welfare and healthcare initiatives. Its commitment in this area was recognised when the company was named as the winner of the Corporate Social Responsibility (CSR) award at the CEO Middle East Awards in September 2009. For more information, please visit http://www.qtel.com.qa/.

Forward-Looking Statements Certain information discussed in this press release may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and Federal securities laws. Although the Company believes that the expectations reflected in such forward-looking statements are based upon reasonable assumptions at the time made, it can give no assurance that its expectations will be achieved. Readers are cautioned not to place undue reliance on these forward-looking statements.

Forward-looking statements are inherently subject to unpredictable and unanticipated risks, trends, and uncertainties such as: the Company's inability to accurately forecast its operating results; uncertainty as to the volume of business or level of profitability of network optimization contracts; the Company's potential ability to achieve profitability or generate positive cash flow; the availability of financing; the risks associated with procuring a listing of its securities on one or more public stock markets; and other risks associated with the Company's business. For further information on factors which could impact the Company and its subsidiaries and the statements contained herein, reference should be made to the Company's filings with the Securities and Exchange Commission, including annual reports on Form 10-K, quarterly reports on Form 10-Q, and current reports on Form 8-K. The Company assumes no obligation to update or supplement forward-looking statements that become untrue because of subsequent events.

Global Capacity, Inc.

CONTACT: Customers, Partners: Jack Lodge (Waltham, MA), Chief OperatingOfficer, +1-781-902-5196, jlodge@globalcapacity.com, or Henok Kidane (Lisbon,Portugal & New York, NY), Information Officer for Middle East & Africa,+1-646-479-4254, hkidane@globalcapacity.com, both of Global Capacity; orMedia, Analysts: Matt Rizzetta (New York, NY), Dukas Public Relations,+1-212-704-7385, matt@dukaspr.com, for Global Capacity; or Investors: JeffSalzwedel (Portland, OR), Salzwedel Financial Communications, Inc.,+1-503-722-7300, jeff@sfcinc.com, for Global Capacity Web Site: http://www.globalcapacity.com/

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos