Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

TMCNet:  Thousands walk to promote reading [The Fayetteville Observer, N.C.]

[October 17, 2009]

Thousands walk to promote reading [The Fayetteville Observer, N.C.]

(Fayetteville Observer (NC) Via Acquire Media NewsEdge) Oct. 17--The mantra for the day: "Reading Rocks!" It was heard time and time again this morning as thousands converged downtown on Festival Park to celebrate a pastime that many schoolchildren once participated in without the prodding.


Reading.

And that was why, on this day, reading rocks.

Cumberland County Schools' sixth annual Reading Rocks! walk played out on a brisk but sunny morning. All 87 public county schools were represented by contingents of students, parents, teachers and staff. In parade-fashion, they bundled up in warm jackets, sweaters and hoodies to make the 1.5-mile trek through downtown to promote the merits of reading and literacy.

Sonya Williamston, an exceptional children's teacher at Luther "Nick" Jeralds Middle School, said the program's underlying motivation is necessary in a computer age.

"I think it's because kids -- we're getting away from it," she surmised. "Years ago, we didn't have computers and video games. We were more creative. We were more disciplined. Kids today aren't taught the basics." The first year of the walk, students and corporate sponsors raised about $48,000. On Saturday, master of ceremonies John Malzone announced that $167,000 had been raised in 2009.

Money generated by the walk is used to buy books for the school libraries, said Belinda Cashwell, the chairwoman of the program.

Attendance figures were unavailable on Saturday's turnout.

Tara Cross was on hand with her main man, Duane Decker. They had come to support her 8-year-old daughter, Jenna, a third-grader, who was standing with the group from Long Hill Elementary School.

Cross, who moved to Linden from Philadelphia in April, said she had just bought four advanced reading books for Jenna. The youngster has discovered a real passion for reading since relocating to North Carolina.

According to Cashwell, Cumberland County has a monopoly on Reading Rocks. From what she has heard at seminars and conventions, the local school system is the only one in the country to promote this sort of initiative.

"The whole thing we're trying to do is spotlight literacy. And a love for reading," she said. "We want to show the students that the whole community loves reading. Part of this is teaching children to read. Reading affects everything from the cradle to the grave." Rubin Thomas was never a big reader coming up. But once summer vacation rolled around, his parents made him do it.

That left a major impression on the 47-year-old Cedar Creek resident, who is married to Williamston, the exceptional children's teacher.

"Now I make my kids read," he said, "because that's the key to education." Their children -- 10-year-old Chanel and 9-year-old Jeremiah -- were in the mix parading through the downtown streets. Both attend J.W. Seabrook Elementary.

"My little girl, she loves to read," Thomas said. "My son. He's getting into it." And that's what Reading Rocks is all about.

Once the Jack Britt High School Band played the National Anthem to kick things off, those familiar chants of "Reading Rocks!" again resonated through the park.

"I don't know many places (where) 15,000 people would be celebrating reading on a Saturday morning," Cashwell said. "It's amazing to me, and I'm the chairperson." Staff writer Michael Futch can be reached at futchm@fayobserver.com or 486-3529.

To see more of The Fayetteville Observer, or to subscribe to the newspaper, go to http://www.fayettevillenc.com/.

Copyright (c) 2009, The Fayetteville Observer, N.C.

Distributed by McClatchy-Tribune Information Services.

For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos